Reservations Supervisor: Drive Revenue & Guest Experience

InterContinental Hotels Group; Oman; On-site; Full time

Job summary

A global hotel group in Oman seeks a passionate Reservations Supervisor to lead the reservations team and drive revenue performance while ensuring exceptional guest service. The ideal candidate will hold a degree in Hospitality Management and possess 2–3 years' experience in reservations or front office roles, preferably with supervisory experience. Responsibilities include supervising daily operations, monitoring room inventory, and training reservations agents, all within a dynamic hospitality environment.

Qualifications

• Minimum 2–3 years’ experience in Reservations or Front Office within an international hotel brand.
• Previous supervisory experience preferred.
• Strong knowledge of hotel reservation systems.

Responsibilities

• Supervise the daily operations of the Reservations Department.
• Ensure accuracy in handling reservations.
• Monitor room inventory to maximize revenue.

Skills

Excellent communication skills

Strong organizational skills

Attention to detail

Ability to work under pressure

Education

Diploma or Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Job description

A global hotel group in Oman seeks a passionate Reservations Supervisor to lead the reservations team and drive revenue performance while ensuring exceptional guest service. The ideal candidate will hold a degree in Hospitality Management and possess 2–3 years' experience in reservations or front office roles, preferably with supervisory experience. Responsibilities include supervising daily operations, monitoring room inventory, and training reservations agents, all within a dynamic hospitality environment.