Reservations Supervisor: Drive Revenue & Guest Delight

IHG; Oman; On-site; Full time

Job summary

A leading hotel brand in Oman seeks a Reservations Supervisor to manage the reservations team and ensure exceptional guest service. Candidates should possess a degree in Hospitality Management and have 2-3 years of experience in reservations or front office roles. Key responsibilities include supervising daily operations, ensuring compliance with brand standards, and training staff. The ideal candidate will have strong communication and organizational skills, alongside a solid understanding of revenue management principles. Join us to enhance guest experiences in a vibrant property.

Qualifications

• Minimum 2–3 years’ experience in Reservations or Front Office.
• Previous supervisory experience preferred.
• Strong knowledge of hotel reservation systems.

Responsibilities

• Supervise daily operations of the Reservations Department.
• Ensure compliance with brand standards.
• Train and develop Reservations Agents.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Knowledge of revenue management principles

Education

Diploma or Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Job description

A leading hotel brand in Oman seeks a Reservations Supervisor to manage the reservations team and ensure exceptional guest service. Candidates should possess a degree in Hospitality Management and have 2-3 years of experience in reservations or front office roles. Key responsibilities include supervising daily operations, ensuring compliance with brand standards, and training staff. The ideal candidate will have strong communication and organizational skills, alongside a solid understanding of revenue management principles. Join us to enhance guest experiences in a vibrant property.