Front Office & Guest Services Leader (REVPAR & Revenue)

Kempinski Hotels SA; As Sudiyah; On-site; OMR 12,000 - 18,000; Full time

Job summary

Kempinski Hotels SA is seeking a Front Office Manager for Saudis only to lead Reception, Concierge, PABX, and Business Center operations in a luxury hotel. The role demands maintaining service standards in line with Kempinski procedures and ensuring VIP guest satisfaction.

You will manage budgets, revenue strategies, staffing, and training, supervise a duty manager, and drive 85% LQA scores while keeping a strong presence with guests. The position is permanent, full-time, based in Saudi Arabia.

Responsibilities

• Involvement in budget preparations and responsible for profit & loss.
• Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.
• Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.
• Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews with future employees.
• Identify training needs, develop and manage performance.
• Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
• Manage all operational tasks as well as their respective delegation and follow-up.
• Carry out disciplinary actions in line with company procedures.
• Re-evaluate work flows to improve and optimise organisation.
• Implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Verify that all information requested by the local police authorities are adhered to and prepared accurately.
• Organise regular departmental meetings.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Conduct daily walk throughs to ensure quality standards.
• Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.
• Set short term and long term measurable objectives to continually improve service levels.
• Responsible for maintaining 85% scoring for LQA inspections.
• Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.
• Manager on Duty weekdays and weekends.
• Rooms Division responsibility in their absence.
• Pre-Opening tasks and responsibilities where applicable.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job description

Kempinski Hotels SA is seeking a Front Office Manager for Saudis only to lead Reception, Concierge, PABX, and Business Center operations in a luxury hotel. The role demands maintaining service standards in line with Kempinski procedures and ensuring VIP guest satisfaction.

You will manage budgets, revenue strategies, staffing, and training, supervise a duty manager, and drive 85% LQA scores while keeping a strong presence with guests. The position is permanent, full-time, based in Saudi Arabia.