Luxury Reservations Specialist - Saudi National Talent

Jumeirah

As Sudiyah

On-site

OMR 4,101 - 5,126

Full time

14 days+

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Benefits offered by this job

Colleague discounts on food and beverage

Access to Learning & Development programs

Health care and insurance benefits

Job summary

A prestigious hospitality group is seeking a Reservations Agent (Saudi National Talent) for Jumeirah The Red Sea. The role involves responding to booking queries, maintaining guest details, and communicating changes. Ideal candidates should have 1–2 years in a luxury hotel environment, strong communication skills, and a passion for guest service. This position offers comprehensive benefits, including healthcare and career development opportunities. Located in Oman, Al Buraymi Governorate, As Sudiyah, the job is full-time with supportive work environment.

Qualifications

1–2 years of experience in customer service or hospitality.
Ability to interact professionally with guests and internal departments.
A genuine passion for guest experience excellence.

Responsibilities

Respond to emails and prioritize booking queries.
Answer calls within 3 rings professionally.
Maintain detailed guest records during the booking process.

Skills

Customer service experience

Strong communication skills

Collaboration with teams

Education

High School Diploma or equivalent

Diploma or Bachelor's degree in Hotel Management

Job description

Reservations Agent (Saudi National Talent) - Jumeirah The Red Sea

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Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
Always maintain proper and professional email and telephone etiquette.
Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.

About You

The ideal candidate for this position will have the following experience and qualifications:

A service‑driven professional with 1–2 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.
Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams.
Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.
Holder of a High School Diploma or equivalent, with a Diploma or Bachelor’s degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include: