Oracle Hyperion Functional Consultant

Capita Technologies; Oman; On-site; OMR 9,612 - 13,457; Full time

Job summary

Capita Technologies is seeking a Customer Support Representative in Oman to provide exceptional customer service. Your role will involve answering questions about products and taking orders while maintaining customer satisfaction.

The ideal candidate will have proven experience in customer service roles and excellent communication abilities. If you are cool-tempered and able to handle rejection, this position may be a great fit for you.

Qualifications

• Proven experience as a customer support representative or other customer service roles.
• Cool-tempered and able to handle rejection.
• Excellent command over the language.

Responsibilities

• Answer questions about products or the company.
• Take and process orders accurately.
• Handle grievances to preserve the company's reputation.

Skills

Excellent communication and interpersonal skills

Negotiation skills

Good knowledge of CRM software

Ability to learn about products

Job description

Responsibilities

• Answer questions about products or the company
• Ask questions to understand customer requirements and customer support
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the extra mile to facilitate future customer support
• Keep records of calls and customer support and note useful information
• Follow the quality matrix diligently

Requirements

• Good knowledge of relevant computer programs e.g. CRM software and telephone systems
• Ability to learn about products and services and describe explain them to prospects
• Excellent command over the language
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Proven experience as customer support representative or other customer support/customer service roles
• Proven track record of successfully meeting customer support over the phone