Oracle Fusion CX Functional Consultant

Blackstone eIT; Oman; On-site; OMR 70,000 - 100,000; Full time

Job summary

Blackstone eIT seeks a senior Oracle CX/Enterprise Contracts consultant to lead CX/CLM discovery, CRP workshops, and integration with ERP Financials. You will configure Oracle Enterprise Contracts templates, clauses, and billing triggers, and validate interfaces with MD.050/MD.070, OIC, and SOA layers.

Strong experience in go-live support and data migration is required. The role focuses on designing TO-BE processes, ensuring data integrity, and delivering SIT/UAT scenarios across

Qualifications

• 8–10+ years in Oracle CX / contracts / commercial systems consulting.
• At least 2 end-to-end Oracle Fusion Enterprise Contracts implementations; strong Sales/Service exposure.
• Experience integrating Enterprise Contracts with ERP Financials/Receivables via OIC or equivalent.
• Experience with customer/contract data migration, SIT/UAT and go-live/hypercare.
• Bachelor degree in Business / Information Systems; Oracle CX / Enterprise Contracts certification advantageous.

Responsibilities

• CX/CLM TO-BE design, fit/gap decisions and RTM content.
• BF.016/application configuration baseline for Enterprise Contracts and Sales/Service.
• Customer/investor and contract migration requirements under CV.010.
• Functional integration/reporting requirements and MD.050/MD.070 inputs.
• TE.040 CX/CLM test scenarios/evidence and TE.130 UAT acceptance support.
• Cutover, production-validation and hypercare support for customer and contract processes.

Skills

Oracle CX

Enterprise Contracts

SIT/UAT

OIC integration

Data migration

Sales/Service integration

Education

Bachelor degree in Business or Information Systems

Oracle CX / Enterprise Contracts certification (advantageous)

Tools

OIC

Oracle Fusion

Job description

• Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests
  
• Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers
  
• Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope
  
• Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and any approved extensions; prevent duplication of customer, contract, asset or permit master data
  
• Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions
  
• Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation and relevant open-transaction data
  
• Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes
  
• Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements
  
• Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs
  
• Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes
  
• Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams
  

• Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests
  
• Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers
  
• Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope
  
• Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and any approved extensions; prevent duplication of customer, contract, asset or permit master data
  
• Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions
  
• Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation and relevant open-transaction data
  
• Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes
  
• Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements
  
• Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs
  
• Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes
  
• Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams
  

Requirements

• 8-10+ years in Oracle CX / contracts / commercial systems consulting preferred
• At least 2 end-to-end Oracle Fusion Enterprise Contracts implementations plus strong Oracle Sales and/or Service implementation experience; direct hands-on exposure to both Sales and Service is strongly preferred
• Demonstrable experience integrating Enterprise Contracts with ERP Financials/Receivables and external operational systems through OIC or equivalent governed integration
• Experience with customer/contract data migration, commercial workflows, SIT/UAT and go-live/hypercare is required
• Bachelor degree in Business, Information Systems or related discipline. Relevant Oracle CX / Enterprise Contracts certification is advantageous
  

Key Delivery Outputs / Accountabilities

• CX/CLM TO-BE design, fit/gap decisions and RTM content
• Approved BF.016/application configuration baseline for Enterprise Contracts and Sales/Service
• Customer/investor and contract migration requirements under CV.010
• Functional integration/reporting requirements and applicable MD.050/MD.070 inputs
• TE.040 CX/CLM test scenarios/evidence and TE.130 UAT acceptance support
• Cutover, production-validation and hypercare support for customer and contract processes