Client Relations Executive

Dhofar Global; Muscat; On-site; OMR 6,700 - 13,000; Full time

Job summary

Dhofar Global seeks a Client Relations Executive in Muscat to manage CRM data, support the sales team across all segments, and oversee collections, driving client satisfaction and operational efficiency. You will maintain accurate client records, prepare quotations, follow up on overdue payments, resolve issues, and collaborate with Finance to ensure accurate invoicing and timely cash flow.

A bachelor's degree and 1–2 years in a related role are required, with strong communication, CRM

Qualifications

• Bachelor’s degree in business administration, finance, or related field.
• 1–2 years in a similar role (sales support or collections).
• Experience in trading companies or administration preferred.

Responsibilities

• Maintain and update client information in the CRM system.
• Assist sales across all segments by preparing quotations and updating records.
• Follow up with clients on outstanding payments and collections KPIs.
• Resolve client issues promptly to maintain satisfaction and retention.
• Provide CRM, sales, and collections updates to the Team Lead.
• Collaborate with finance to address discrepancies in invoicing.
• Prepare reports on CRM activity and client interactions.
• Ensure compliance with company policies in all client interactions.
• Stay updated on industry trends to deliver innovative client solutions.

Skills

Communication

Interpersonal skills

Problem solving

Prioritization

Sales knowledge

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

CRM systems

Microsoft Office

Job description

The Client Relations Executive plays a critical role in managing client relationships by ensuring efficient CRM management, supporting the sales team, and managing collections. This position requires exceptional communication, organizational skills, and a customer-focused approach to achieve high levels of client satisfaction operational and collections efficiency For All Sales segments such (Corporate, HORECA, Chemical, FM and additional; segments added by business)

• Maintain and update client information in the CRM system to ensure data accuracy and reliability.
• Assist and support the sales department all segments by preparing quotations and ensuring timely system updates.
• Follow up with clients for outstanding payments, ensuring collections are aligned with company KPIs.
• Resolve client issues and concerns promptly, maintaining high levels of satisfaction and retention.
• Communicate with clients to provide updates on sales orders, payment statuses, and other inquiries.
• Collaborate with the finance team to address discrepancies in collections and invoicing.
• Monitor client accounts and ensure timely follow-ups for overdue payments.
• Prepare reports on CRM activity, collections progress, and client interactions for the Team Lead.
• Support process improvements in CRM, sales support, and collections to enhance operational efficiency.
• Ensure compliance with company policies and procedures in all client interactions.
• Stay updated on industry trends to deliver innovative solutions and a superior client experience.

Academic Qualifications

• Bachelor’s degree in business administration, Finance, or a related field.

Years of Experience

• Minimum of 1-2 years in a similar role, preferably in sales support or collections.

Nature of Experience

• Trading companies, administration, etc

Other Skills / requirement

• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office applications.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Customer-focused approach with problem-solving abilities.
• Knowledge of sales and collections processes.