Call Center Agent

National Bank of Oman; Muscat; On-site; OMR 600 - 900; Full time

Job summary

National Bank of Oman is seeking a dedicated customer service representative to answer calls and assist customers with inquiries about the bank's products and services. The ideal candidate should possess a diploma in a relevant field and exhibit excellent communication and customer service skills.

In this role, you will maintain customer databases, respond to inquiries, and ensure customer satisfaction while achieving specific business goals.

Qualifications

• Diploma in any related discipline.
• Ability to calm disgruntled customers with ease.

Responsibilities

• Answer incoming phone calls from customers and address inquiries.
• Maintain full information about the bank's products, processes, and services.
• Provide personalized customer service of the highest level.
• Achieve business-specific goals and targets.
• Arrange for the dispatch of products and information packages across the GCC.

Skills

Written and excellent verbal communication skills

Good reporting skills

Excellent customer skills

Good written and spoken English

Good office technology skills

Excellent person to person skills

Education

Diploma in any related discipline

Job description

Job Purpose:

To answer incoming phone calls from customers and answer questions and inquiries concerning the products and services of the Bank while building customer's interest in the services and products offered by the Bank.

Key Tasks and Duties:

• Maintain full information about all our products, processes, services and marketing offers. The product features and benefits should be explained to the customer on spot
• Assist customers who have specific inquiries.
• Build customer's interest in the services and products offered.
• Provide personalized customer service of the highest level.
• Update the existing databases with changes and the status of each customer/prospective customer
• Arrange calling customer for products Promotional and other activity such as activation of card , fraud calls & others
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Achieve business specific goals and targets
• Provide inputs to enhance products, processes and services on the basis of customer feedbackEnsure constant self development and learning of banks products, systems and policies
• Apply appropriate actions to effectively control a telephone call
• Provide customer satisfaction to both internal and external customers and strive to continuously improve service delivery
• Arrange for the dispatch of products, information packages, brochures across the GCC to customers and other interested parties.
• Follow up the calls of the customer with clerical duties; faxing, filling, doing checks on credit references as well as liaising with other departments.
• Update the existing databases with changes and the status of each customer/prospective customers.
• Ability to calm disgruntled customers with ease.

Qualifications

Diploma in any related discipline

Skills required are:

• Written and excellent verbal communication skills.
• Good reporting skills
• Excellent customer skills
• Good written and spoken English
• Good office technology skills
• Excellent person to person skills