Customer Service Representative (Call Center)

Opus; As Sudiyah; On-site; OMR 6,700 - 10,000; Full time

Job summary

Opus in Oman is seeking a customer service-oriented professional to handle incoming calls, provide information on services and pricing, and maintain accurate records. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced call center environment.

The ideal candidate has experience in customer service or call centers and can handle call pressure with patience and professionalism, ensuring privacy and high-quality service at all times.

Qualifications

• Experience in customer service or call centers is preferred.
• Strong communication and listening skills with tact.
• Proficiency with computers and appointment/customer management systems.
• Ability to organize time and handle call pressure.
• Accuracy and patience in customer interactions.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make outgoing calls to confirm appointments or follow up on orders.
• Book, modify, and cancel appointments according to procedures.
• Provide accurate information about services, pricing, and appointments.
• Record customer data and notes in the system.
• Transfer calls to relevant departments when needed.
• Handle complaints professionally and follow up until resolved or escalated.
• Comply with privacy policies and customer service quality standards.

Skills

Customer service

Call center experience

Communication skills

Time management

Data entry

Tools

CRM software

Job description

Job Purpose:

Receive customer calls, respond to their inquiries, and provide the necessary assistance and information in a professional manner, while ensuring service quality and fast response.

Duties and Responsibilities:

• Answer incoming calls and respond to customer inquiries.

• Make outgoing calls to confirm appointments or follow up on orders.

• Book, modify, and cancel appointments in accordance with the organization’s procedures.

• Provide accurate information about services, pricing, and appointments.

• Record customer data and notes in the system.

• Transfer calls and requests to the relevant department when needed.

• Handle complaints professionally, and follow up until they are resolved or escalated.

• Comply with privacy policies and customer service quality standards.

Qualifications and Skills:

• A suitable qualification, preferably with experience in customer service or call centers.

• Good communication and listening skills, with tact in speaking.

• Proficiency in using computers and customer and appointment management systems.

• Ability to organize time and handle call pressure.

• Accuracy, patience, and good customer handling.