Oman Operations Lead: KPI-Driven, Cross-Dept Projects

MedNet Global Healthcare Solutions LLC; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

MedNet Group in Oman is seeking an Operations Manager to support the General Manager by coordinating daily operations across Production, Medical/Pre-Authorization, Claims, Call Center and Network departments, ensuring workflows meet standards and client requirements.

You will drive performance with KPIs, SLAs, and TATs, lead strategic projects including regulatory initiatives such as Dhamani integration, and build cross-departmental collaboration to deliver on targets.

Qualifications

• Bachelor's degree in medicine, Business, or MBA.
• AAPC certification would be an added advantage.
• Certification in process improvement methodologies (e.g., Six Sigma) is a plus.
• Experience in managing complex operations environments, at least the last 5 years in senior roles.
• Operational track record with proven results.
• Experience in managing operations through efficiency, quality, and customer experience.
• Strong understanding of SLA management, client TATs, and regulatory reporting.

Responsibilities

• Oversee day-to-day operations, ensuring workflows, service delivery, and operational objectives are aligned with the company's strategic direction and client requirements.
• Monitor and drive operational performance through KPIs, SLAs, TATs, and quality standards, identifying performance gaps and implementing appropriate improvement actions.
• Lead and monitor strategic and operational projects, ensuring timelines, budgets, deliverables, and objectives are achieved, including regulatory initiatives such as Dhamani integration.
• Coordinate with internal stakeholders, regulators, clients, and service providers to ensure effective project implementation, workflow readiness, and successful delivery of operational initiatives.
• Ensure compliance with group policies, regulatory requirements, SLAs, and established procedures, including supporting audits and implementing corrective actions where required.
• Identify and implement opportunities to improve operational efficiency, productivity, service quality, and turnaround times while reducing process redundancies.
• Prepare and maintain accurate operational, client, SLA, TAT, performance, and regulatory reports to support management decision-making and business reviews.
• Build effective relationships across departments and with external stakeholders, ensuring clear communication, alignment on priorities, and consistent delivery against organizational and client expectations.

Skills

Operations management

Project management

SLA management

Regulatory reporting

Education

Bachelor's degree in medicine, Business, or MBA

Job description

MedNet Group in Oman is seeking an Operations Manager to support the General Manager by coordinating daily operations across Production, Medical/Pre-Authorization, Claims, Call Center and Network departments, ensuring workflows meet standards and client requirements.

You will drive performance with KPIs, SLAs, and TATs, lead strategic projects including regulatory initiatives such as Dhamani integration, and build cross-departmental collaboration to deliver on targets.