Operations Manager

MedNet Oman (MN-OMN) BU; Muscat; On-site; OMR 36,000 - 60,000; Full time

Job summary

MedNet Oman (MN-OMN) BU is seeking an Operations Manager to support the General Manager by coordinating daily tasks, monitoring project progress, and aligning workflows with standards in Oman.

You will oversee Production, Medical/Pre-Authorization, Claims, Call Center, and Network departments, drive KPI performance, SLAs, and regulatory reporting, and lead cross‑functional initiatives including Dhamani integration, while ensuring client satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree in medicine, business, or MBA.
• 5+ years in senior operations roles with track record.
• Experience in SLA management, regulatory reporting.
• AAPC certification is a plus.
• Six Sigma certification is a plus.
• Experience in healthcare operations is beneficial.

Responsibilities

• Oversee day-to-day operations aligned with strategy.
• Monitor performance with KPIs, SLAs, and TATs.
• Lead strategic projects and regulatory initiatives (e.g., Dhamani).
• Coordinate with regulators, clients, providers for delivery.
• Prepare operational, client, and regulatory reports.
• Drive efficiency and reduce redundancies.

Skills

Operations management

SLA management

Regulatory reporting

Stakeholder communication

Process improvement

Education

Bachelor's degree in medicine

MBA

MBA or related degree

Tools

Six Sigma

Job description

Job Description - Operations Manager (2600000L)

Job Description

Operations Manager - (2600000L)

Description

Operations Manager - Oman

As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire Operations Manager who supports the General Manager in achieving company business targets by coordinating daily operational tasks, monitoring project progress, and ensuring that workflows align with company standards. This role focuses on improving service levels, facilitating cross-departmental collaboration, and assisting in project execution within the Oman market.

The Operations Manager ensures smooth operation by maintaining quality standards, supporting the implementation of strategic initiatives, ensuring adherence to client TATs (Turnaround Times), SLAs (Service Level Agreements), regulatory reporting requirements, and assisting in performance monitoring across departments also required working closely with MedNet-defined HUB to ensure seamless service quality. The Operations Manager is responsible for the performance and management of Production, Medical/Pre-Authorization, Claims, Call Center, and Network departments including FWA in the Oman market.

Your Role

• Oversee day-to-day operations, ensuring workflows, service delivery, and operational objectives are aligned with the company’s strategic direction and client requirements.
• Monitor and drive operational performance through KPIs, SLAs, TATs, and quality standards, identifying performance gaps and implementing appropriate improvement actions.
• Lead and monitor strategic and operational projects, ensuring timelines, budgets, deliverables, and objectives are achieved, including regulatory initiatives such as Dhamani integration.
• Coordinate with internal stakeholders, regulators, clients, and service providers to ensure effective project implementation, workflow readiness, and successful delivery of operational initiatives.
• Ensure compliance with group policies, regulatory requirements, SLAs, and established procedures, including supporting audits and implementing corrective actions where required.
• Identify and implement opportunities to improve operational efficiency, productivity, service quality, and turnaround times while reducing process redundancies.
• Prepare and maintain accurate operational, client, SLA, TAT, performance, and regulatory reports to support management decision-making and business reviews.
• Build effective relationships across departments and with external stakeholders, ensuring clear communication, alignment on priorities, and consistent delivery against organizational and client expectations.

Qualifications

Your profile

• Bachelor’s degree in medicine, Business, or MBA.
• AAPC certification would be an added advantage.
• Certification in process improvement methodologies (e.g., Six Sigma) is a plus.
• Large experience in managing complex operations environments, at least the last 5 years in Senior roles.
• Operational track record with proven results.
• Experience in managing operations through efficiency, quality, and customer experience.
• Strong understanding of SLA management, client TATs, and regulatory reporting.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.

Primary Location

OM-OM-Muscat

Work Locations

MN Oman Head Office Hatat Complex-A, 2nd Floor, # 213, PC-131, Al Hamriya Muscat 518

Job

Professional

Schedule

Regular

Shift

Standard

Job Type

Full-time

Day Job

Job Posting

Oct 9, 2026, 11:45:25 AM