Oman Operations Leader: SLAs, KPIs & Cross-Dept Delivery

Munich Re Group; Muscat; Sur place; OMR 18 000 - 36 000; Plein temps

Résumé du poste

Munich Re Group in Oman is seeking an Operations Manager to support the General Manager by coordinating daily tasks, monitoring progress and aligning workflows with company standards. The role focuses on service levels, cross-department collaboration and project execution within the Oman market.

You will oversee Production, Medical, Pre-Authorization, Claims, Call Center and Network operations, ensuring quality and regulatory compliance.

Qualifications

• 5+ years in senior operations roles managing complex environments.
• Operational track record with proven results.
• Experience improving efficiency, quality and customer experience.
• Strong SLA management, client TATs, and regulatory reporting.
• Certifications in process improvement are a plus (Six Sigma).

Responsabilités

• Oversee day-to-day operations ensuring workflows service delivery and objectives align with strategy and client requirements.
• Monitor and drive performance through KPIs, SLAs, TATs and quality standards; identify gaps and implement improvements.
• Lead and monitor strategic projects ensuring timelines, budgets, deliverables and regulatory initiatives are achieved (e.g., Dhamani integration).
• Coordinate with internal stakeholders, regulators, clients and providers for effective project delivery.
• Ensure compliance with group policies, regulatory requirements, SLAs and procedures; support audits and corrective actions.
• Identify opportunities to improve efficiency, productivity, service quality and turnaround times while reducing redundancies.
• Prepare and maintain operational SLA, TAT and regulatory reports for management decisions.
• Build relationships across departments and with external stakeholders to ensure clear communication and consistent delivery.

Connaissances

Operations management

Project coordination

SLA management

Regulatory reporting

Process improvement

Stakeholder management

Team leadership

Six Sigma

Formation

Bachelor's degree in medicine, Business, or MBA

Description du poste

Munich Re Group in Oman is seeking an Operations Manager to support the General Manager by coordinating daily tasks, monitoring progress and aligning workflows with company standards. The role focuses on service levels, cross-department collaboration and project execution within the Oman market.

You will oversee Production, Medical, Pre-Authorization, Claims, Call Center and Network operations, ensuring quality and regulatory compliance.