Night Front Desk Lead — Guest Experience & Ops

Aloft; Muscat; On-site; OMR 3,900 - 5,800; Full time

Job summary

Aloft Muscat is seeking a Front Desk Associate to organize group check-ins, handle walk-ins, and process payments with a guest‑first approach. You will respond to inquiries, provide directions, and support a friendly, efficient service culture on the hotel lobby team.

The role requires solid communication, cash handling, and multitasking abilities, with a professional appearance and a focus on guest satisfaction. On-site work with a dynamic team is offered.

Qualifications

• Welcoming guests and handling requests with courtesy.
• Ability to multitask and maintain accuracy under pressure.
• Strong communication and teamwork skills.

Responsibilities

• Organize and coordinate group check-in/pre-registration procedures.
• Sell a room/accommodation to guests without reservations.
• Process guest payments and handle cash/credit transactions.
• Answer phones and assist guests with inquiries and directions.
• Assist management in coaching staff and maintaining service standards.

Skills

Guest service

Communication

Organization

Cash handling

POS systems

Education

High school diploma or GED

Tools

POS systems

Job description

Aloft Muscat is seeking a Front Desk Associate to organize group check-ins, handle walk-ins, and process payments with a guest‑first approach. You will respond to inquiries, provide directions, and support a friendly, efficient service culture on the hotel lobby team.

The role requires solid communication, cash handling, and multitasking abilities, with a professional appearance and a focus on guest satisfaction. On-site work with a dynamic team is offered.