Guest Experience Concierge

Accor; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

Accor in Muscat seeks a Front Desk Associate to deliver prompt, courteous service from arrival to departure, greet guests by name, and escort to rooms. You will supply local information, handle inquiries, and maintain guest profiles for personalized future stays.

You will manage check-in/check-out using Opera PMS, process payments, balance accounts at shift end, and adhere to company policies. You will actively promote the hotel’s loyalty program and local events, contributing to maximum room

Qualifications

• Knowledge of Front Office operations and guest service standards.
• Cash handling and up-selling experience is a plus.
• Familiarity with hotel information systems and guest profiles.

Responsibilities

• Greet guests by name and escort to rooms when possible.
• Handle front desk cashiering, payments, and balance accounts at shift end.
• Process check-ins/outs via Opera PMS and maintain guest history for personalization.
• Respond to guest inquiries and requests promptly and courteously.
• Promote hotel loyalty programs and local events to guests.

Tools

Opera PMS

Job description

Accor in Muscat seeks a Front Desk Associate to deliver prompt, courteous service from arrival to departure, greet guests by name, and escort to rooms. You will supply local information, handle inquiries, and maintain guest profiles for personalized future stays.

You will manage check-in/check-out using Opera PMS, process payments, balance accounts at shift end, and adhere to company policies. You will actively promote the hotel’s loyalty program and local events, contributing to maximum room