ManageEngine Support Specialist — ITIL‑Driven IT Ops

Alnafitha IT; As Sudiyah; On-site; OMR 30,000 - 50,000; Full time

Job summary

A technology service provider in Oman is seeking a Managed Services Support Specialist to manage and optimize ManageEngine tools deployed at client sites. The role requires 3-5 years of experience in ITSM/ITOM tools, a Bachelor's degree in IT or Computer Engineering, and a solid understanding of IT operations. Responsibilities include managing product performance, creating documentation, and providing training. The company values diversity and offers a supportive work environment.

Qualifications

• 3–5 years of experience in supporting and configuring ITSM/ITOM tools.
• Solid understanding of infrastructure components.

Responsibilities

• Manage and optimize ManageEngine tools at client sites.
• Create and maintain technical documentation and training materials.
• Assist in the creation of product roadmaps.

Skills

Hands-on experience with ManageEngine

IT operations

Service management frameworks

Education

Bachelor's degree in information technology or Computer Engineering

Tools

ManageEngine

Job description

A technology service provider in Oman is seeking a Managed Services Support Specialist to manage and optimize ManageEngine tools deployed at client sites. The role requires 3-5 years of experience in ITSM/ITOM tools, a Bachelor's degree in IT or Computer Engineering, and a solid understanding of IT operations. Responsibilities include managing product performance, creating documentation, and providing training. The company values diversity and offers a supportive work environment.