Omani IT Service Delivery Lead | ITIL & MSP Expert

Tech Junction Ltd; Muscat; On-site; OMR 18,000 - 26,000; Full time

Job summary

Talent Arabia is seeking an experienced Service Delivery Manager to lead IT service delivery in Muscat, Oman. In this full-time leadership role, you will oversee incident, problem, and change management, coordinate cross-functional engineering teams and MSP vendors, and ensure SLA/KPI compliance across complex enterprise environments.

You will mentor support staff, enforce ITIL best practices, and report service performance to senior stakeholders while driving continuous improvements and

Qualifications

• Minimum 5 years of IT operations or service delivery experience.
• Must be an Oman national.
• Bachelor’s degree in IT/CS or related field.
• Deep knowledge of ITIL, SLAs, and KPI monitoring.
• Experience in incident, problem, and change management.
• Strong leadership, communication, and vendor negotiation skills.

Responsibilities

• Oversee end-to-end IT service delivery and support.
• Coordinate engineering teams and external vendors.
• Manage incident, problem, and change lifecycles.
• Produce service performance reports for senior stakeholders.
• Drive improvements in operations, workflows, and automation.
• Mentor support staff and enforce ITIL practices.
• Ensure MSP governance across multi-vendor environments.
• Maintain documentation of procedures and reporting standards.

Skills

IT operations

Service delivery

Technical management

ITIL frameworks

SLAs

KPIs

Incident management

Change management

Leadership

Stakeholder management

Vendor negotiation

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira Service Management

Job description

Talent Arabia is seeking an experienced Service Delivery Manager to lead IT service delivery in Muscat, Oman. In this full-time leadership role, you will oversee incident, problem, and change management, coordinate cross-functional engineering teams and MSP vendors, and ensure SLA/KPI compliance across complex enterprise environments.

You will mentor support staff, enforce ITIL best practices, and report service performance to senior stakeholders while driving continuous improvements and