Support & Implementation Engineer - Omani Nationals

ProgressSoft Corporation; Muscat; Hybrid; OMR 10,000 - 16,000; Full time

Job summary

ProgressSoft Corporation is seeking Support & Implementa­tion Engineers to provide high-level onsite and remote IT liaisons. You will manage the full life-cycle of incidents and problems, collaborating with multiple teams and levels of technical support and engineering.

Responsibilities include implementing and installing solutions in customer environments, troubleshooting across databases, applications, and networks, preparing technical documentation, and performing preventive/corrective

Qualifications

• Bachelor’s degree in IT, engineering/science, computer applications, or related field.
• Fresh graduates or up to 3 years of experience in a related field.
• Willing to travel abroad and work extra hours when needed.
• Knowledge in database engines (Oracle and MS-SQL).
• Knowledge in Linux and Windows operating systems.
• Knowledge in application servers (Tomcat/WebLogic/WebSphere).
• Knowledge in Directory Services (AD/LDAP).
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Implement and install solutions on customer test and production environments.
• Work onsite and offsite to troubleshoot issues across databases, applications, networks, and integration interfaces.
• Respond promptly to customer requests/tickets.
• Prepare, review, and ensure accuracy of technical documentation.
• Conduct preventive and corrective maintenance visits at customer sites, remotely or onsite.
• Perform additional job-related duties incidental to the work.

Skills

Customer service

Communication skills

Team player

Troubleshooting

Documentation

Education

Bachelor's degree

Tools

Oracle DB

MS SQL

Linux

Windows

Tomcat

WebLogic

WebSphere

AD/LDAP

PostgreSQL

MySQL

NoSQL

Docker

Kubernetes

OpenStack

Job description

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

• Implement and install solutions on the customer's test and production environments
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
• Act positively and respond promptly to the customer's requests/tickets
• Prepare, review and ensure accuracy of technical documentation
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
• Perform any other job-related duties incidental to the work

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field
• Fresh graduates / Up to 3 years experience in a familiar field
• Willing to travel abroad and work extra hours whenever needed
• Knowledge in database engines (Oracle and MS-SQL)
• knowledge in operating systems (Linux and MS Windows)
• Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere)
• Knowledge in Directory Services (AD & LDAP)
• Excellent verbal, written, and interpersonal skills
• Excellent team player
• Excellent customer service skills
• Attention to detail skills
• Effective communication skills

Experience in one or more of the below is a plus:

• Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies
• Knowledge in PKI Infrastructure and Certificate Authorities
• Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases)
• Knowledge in server and client operating systems (Linux Distros, Windows)
• Knowledge in web application servers (Jetty, Wildfly, JBoss).
• Knowledge in Object Storage management
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean)
• Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes)
• DevOps Techniques and Skills including CI/CD