Mall Manager

Real Estate Souq; Dschanub al-Batina; On-site; OMR 18,000 - 24,000; Full time

Job summary

Real Estate Souq in Oman seeks a seasoned Mall Operations Manager to oversee daily mall operations, supervise security, maintenance, and customer service, and coordinate with contractors. The role includes leading leasing for retail spaces, attracting tenants, and negotiating terms while ensuring compliance with local regulations.

The candidate will manage tenant relationships, supervise teams across operations, marketing, and facilities, and drive profitability through occupancy and service

Qualifications

• Diploma or Bachelor in Business Administration, Marketing, Real Estate or related field.
• 5-8 years of experience in retail leasing, shopping malls, or commercial real estate.
• Strong communication and customer service skills.
• Good organizational and administrative abilities.
• Attention to detail and time management.
• Proficiency in Microsoft Office and CRM/ERP systems (Odoo is an advantage).
• GCC experience.

Responsibilities

• Oversee daily mall operations and ensure smooth functionality.
• Lead leasing activities for retail shops, kiosks, and commercial spaces.
• Maintain strong tenant relationships and handle tenant issues and escalations.
• Lead mall operational and commercial teams and set KPIs.
• Prepare and manage annual operational and leasing budgets and monitor costs.
• Support marketing campaigns and initiatives to boost footfall and customer experience.
• Ensure compliance with regulations and safety and health requirements.
• Prepare reports for senior management and maintain proper documentation.

Skills

Communication

Customer service

Organizational skills

Administrative abilities

Time management

Microsoft Office

CRM/ERP (Odoo)

GCC experience

Education

Diploma or Bachelor in Business Administration, Marketing, Real Estate

Tools

Microsoft Office

CRM/ERP (Odoo)

Job description

Mall Operations Management

• Oversee the daily operations and ensure smooth mall functionality.

• Ensure all operational activities are conducted in line with company policies and Omani regulations.

• Supervise security, housekeeping, maintenance, parking, and customer service operations.

• Ensure all mall facilities and common areas are maintained to high operational standards.

• Coordinate with contractors and service providers for operational requirements.

• Ensure the mall maintains a professional, clean, safe, and customer-friendly environment.

Leasing & Commercial Management

• Lead the leasing activities for all retail shops, kiosks, and commercial spaces within the mall.

• Identify and attract new tenants to maximize occupancy and rental revenue.

• Conduct negotiations with prospective tenants regarding rental terms and lease agreements.

• Coordinate with legal and finance departments regarding lease documentation and payment follow-up.

• Develop leasing strategies to improve tenant mix and increase footfall.

• Monitor market trends, competitor malls, and rental rates within Oman.

• Ensure timely renewal of lease agreements and maintain strong tenant relationships.

• Support business development initiatives to enhance mall profitability.

Tenant Relationship Management

• Maintain strong professional relationships with tenants and retailers.

• Handle tenant operational issues, complaints, and escalations efficiently.

• Ensure tenants comply with mall operational procedures, fit-out standards, and safety requirements.

• Conduct regular meetings with tenants to improve operational performance and customer experience.

• Monitor tenant performance and support initiatives to improve sales and customer traffic.

Team Leadership & Management

• Lead and manage the mall operational and commercial teams.

• Supervise leasing staff, customer service teams, security, housekeeping, and maintenance teams.

• Set clear objectives and KPIs for team members.

• Conduct performance evaluations and provide coaching and development plans.

• Build a positive, professional, and performance-driven work culture.

• Ensure proper manpower planning and team productivity.

Financial & Budget Management

• Prepare and manage the annual operational and commercial budget.

• Monitor operational costs and implement cost-control initiatives.

• Coordinate with Finance Department regarding rental collections, service charges, and tenant payments.

• Support management in achieving revenue, occupancy, and profitability targets.

• Analyze operational and leasing reports to improve business performance.

Marketing & Customer Experience

• Support mall marketing campaigns, events, and promotional activities.

• Work closely with marketing teams to increase footfall and customer engagement.

• Ensure high customer service standards across the mall.

• Monitor customer feedback and implement service improvement initiatives.

Facility & Maintenance Management

• Ensure preventive and corrective maintenance programs are effectively implemented.

• Monitor HVAC, fire safety systems, elevators, escalators, lighting, and all mall infrastructure.

• Ensure compliance with municipality, Civil Defense, and health & safety requirements.

• Conduct regular inspections to ensure operational excellence.

Reporting & Compliance

• Prepare operational, leasing, occupancy, and financial reports for senior management.

• Ensure compliance with Oman Labour Law, municipality regulations, and company policies.

• Monitor and implement SOPs and operational procedures across the mall.

• Ensure proper documentation and record management.

Desired Candidate Profile

• Diploma or Bachelor in Business Administration, Marketing, Real Estate, or a related field.

• 5-8years of experience in retail leasing, shopping malls, or commercial real estate.

• Strong communication and customer service skills.

• Good organizational and administrative abilities.

• Attention to detail and time management.

• Proficiency in Microsoft Office and CRM/ERP systems (Odoo is an advantage).

• GCC experience