Operations Manager

Decision Management Consultants LLC; Muscat; On-site; OMR 24,000 - 36,000; Full time

Benefits offered by this job

Employee Benefits as per Oman LaborLaw

Job summary

Decision Management Consultants LLC in Muscat, Oman, is seeking an Operations Manager for a hospitality group. You will oversee multi-unit operations, strategy, and standards across all stores.

You will lead teams, ensure food safety, manage inventory, vendor relations, and drive improvements in digital initiatives. A Bachelor’s degree and 10+ years in multi-unit operations are required, with fluency in Arabic and English preferred.

The position offers employee benefits as per Oman Labor Law.

Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, or Business Administration.
• Minimum 10+ years of experience in multi-unit operations management.
• Solid understanding of business financials, digital platforms, hospitality standards, food safety requirements, and customer service excellence.
• Proficiency in POS systems, inventory management platforms, and operational reporting tools.
• Fluency in both Arabic and English is preferred.

Responsibilities

• Lead strategy and planning, and ensure consistent and timely execution across all stores.
• Ensure consistency in standards, policies, and procedures.
• Develop, standardize, and improve SOP frameworks.
• Ensure adherence to operational, food safety, hygiene, and service standards.
• Manage franchise-franchisor communication and compliance.

Skills

Leadership

Team management

Customer-focused mindset

Planning & execution

Communication

Education

Bachelor’s degree in Hotel Management, Hospitality, or Business Administration

Tools

POS systems

Inventory management platforms

Operational reporting tools

Job description

Decision Management Consultants LLC | Full time

Operations Manager

Muscat, Sultanate of Oman | Posted on 06/23/2026

We're recruiting an Operations Manager for one of our clients, a hospitality group based in Muscat, Oman.

About Our Client

Our client is a well-known hospitality group based in Muscat, Oman, known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence, guest satisfaction, and innovation, offering a diverse range of concepts that cater to both local and international audiences.

Key Responsibilities:

• Lead strategy and planning, and ensure consistent and timelyexecution across all stores
• Ensure consistency in the execution of all standards,policies, and procedures
• Develop, standardize, and continuously improve SOPframeworks
• Ensure strict adherence to operational, food safety,hygiene, and service standards
• Manage franchise-franchisor communication and ensurecompliance with franchisor requirements
• Drive continuous improvement in operational systems, audits,quality controls, and digital initiatives

Operations Management

• Manage end-to-end daily operations
• Maintain operational readiness always during businesshours
• Ensure proper billing, prevent revenue leakage, and maintaintransaction accuracy
• Ensure all equipment, machines, and assets are properlymaintained
• Report operational issues to management

Team Management

• Plan, recruit, and select staff in coordination with HR andManagement
• Train, lead, and motivate employees to ensure teamperformance and minimize staff turnover
• Conduct performance reviews, identify training needs, andinitiate development programs
• Handle employee grievances and maintain workplace harmony

Quality Assurance & Customer Experience

• Maintain a warm, welcoming, and hospitable culture
• Ensure consistency in product quality, presentation, portionsizes, and service standards
• Handle customer complaints efficiently and with the highestlevel of attention
• Ensure customer online feedback is monitored

Inventory Management

• Monitor inventory control, ordering patterns, par levels,and stock accuracy
• Reduce waste and variances, and ensure proper stockrotation
• Manage vendor performance and ensure procurement costsefficiencies
• Ensure compliance with local municipality, food safety, andregulatory requirements
• Implement proper SOPs and checklists for cleanliness, pestcontrol, safety checks (equipment, fire, gas, and electrical), and riskmanagement
• Maintain audit readiness and implement corrective actionplans
• Achieve monthly and annual sales targets
• Monitor daily sales reports and cash handling
• Implement strategies to increase average bill value throughupselling, combo offers, and promotional campaigns
• Monitor profit margins, optimize resource utilization, andcontrol operational costs
• Prepare daily, weekly, and monthly reports and share themwith Management

Requirements

• Bachelor’s degree in Hotel Management, Hospitality, orBusiness Administration
• Minimum 10+ years of experience in multi-unit operationsmanagement
• Solid understanding of business financials, digitalplatforms, hospitality standards, food safety requirements, customer serviceexcellence, and industry best practices
• Proficiency in POS systems, inventory management platforms,and operational reporting tools
• Strong leadership, team management, and customer-focusedmindset
• Strong focus on quality, consistency, standards, and a highlevel of planning and execution
• Fluency in both Arabic and English is preferred.
• Employee Benefits as per the Oman Labor Law