Retail Operations Manager - Multi-Store

Apparel Group; Oman; On-site; OMR 25,000 - 40,000; Full time

Job summary

Apparel Group is seeking a Retail Operations Manager — Multi-Store in Masqaţ, Oman. The role leads Area Managers and Store Managers, driving sales, profitability and consistent retail standards across the store network.

The position requires strong commercial focus and effective leadership in retail operations, stock control, visual merchandising, and new store projects to strengthen brand execution and customer service.

Responsibilities

• Drive store performance against key measures: units per transaction, avg transaction value, monthly sales, sales per square foot, shrinkage control and conversion.
• Set store sales targets to maximize revenue and profitability.
• Guide Area Managers and Store Managers to improve productivity using resources.
• Monitor performance and identify areas for operational improvement.
• Oversee stock management, including inventory and stock security measures across stores.
• Participate in store design and new store projects from planning to setup.

Job description

Retail Operations Manager - Multi-Store

Retail Operations Manager - Multi-Store Role: Retail Operations Manager - Multi-Store Location: Masqaţ, Oman Industry: Apparel and Fashion Function: Operations-Plant Management Experience: Not specified Job Type: Full-time

Position Overview

The Retail Operations Manager - Multi-Store role in Masqaţ, Oman is responsible for increasing business revenue and strengthening operational performance across stores. The position provides leadership to Area Managers and Store Managers, drives sales and profitability, establishes consistent retail operating standards, supports employee development and oversees stock, visual merchandising and new store projects. The role requires a strong commercial focus combined with effective retail operations leadership and customer service standards.

Job Details

Country: Oman City: Masqaţ Industry: Apparel and Fashion Function: Operations-Plant Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time

Sales and Profitability

Drive store performance against key quantitative measures, including units per transaction, average transaction value, monthly sales, sales per square foot, sales turnover, shrinkage control and customer conversion.

• Set store sales targets to maximize revenue and profitability.
• Guide Area Managers and Store Managers in improving productivity through effective utilization of available resources.
• Monitor business performance and identify areas requiring operational improvement.
• Manage operational costs effectively and support cost reduction through automation.
• Represent the brand by strengthening sales performance through customer service and retail execution.
• Ensure participation in the Club Apparel loyalty programme.

Retail Operations and Compliance

Develop, implement and maintain Standard Operating Procedures required to support consistent retail standards across stores.

• Enforce company SOPs, policies and procedures.
• Ensure stores follow loss prevention audit guidelines.
• Monitor employee compliance with operational requirements.
• Oversee implementation of visual merchandising guidelines across stores.
• Interpret operational and visual standards according to store and client requirements.
• Maintain consistent execution of company and brand standards throughout the retail operation.

Leadership and Employee Development

Provide leadership and operational support to employees while building the management capability required for sustainable store performance.

• Recruit and train employees in sales techniques, customer service, teamwork and required workplace etiquette.
• Evaluate employee performance and maintain open communication through coaching and motivation.
• Identify store training and development requirements with the Brand General Manager and training department.
• Develop succession plans in coordination with the Brand General Manager.
• Establish KPIs and KRAs for direct reports and conduct performance appraisals and feedback sessions.
• Participate in the selection and recruitment of operational staff when required.
• Strengthen employees ' technical and behavioral capabilities through appropriate Learning and Development initiatives.
• Oversee store recruiting, hiring and training requirements.

Business Communication

• Conduct regional sales and operations meetings regularly.
• Provide Area Managers and Store Managers with frequent performance feedback in relation to overall company performance.
• Meet weekly with the General Manager and senior management to review business plans against achievements and identify improvement areas.
• Maintain effective communication across management levels to support timely operational decisions.

Stock Management

Monitor store inventory in consultation with the Brand General Manager and Brand Managers. Maintain proactive coordination between the General Manager, Area Managers, Brand Managers, Store Managers and Buyers-Planners to support sales performance and appropriate stock management.

• Monitor slow-moving and outdated inventory with Brand Managers.
• Ensure Store Managers effectively implement stock security measures.
• Support appropriate stock availability across the store network.
• Coordinate operational decisions affecting merchandise and inventory performance.

Store Design and Projects

The role contributes directly to new store development and implementation, working with project and design stakeholders from planning through store setup.

• Participate in the design and layout process for new store projects.
• Prepare a New Store Schedule before commencement of the design process.
• Provide guidance to the concept Architect during design and implementation.
• Conduct regular project update meetings with the Projects team.
• Support the territory team during store setup and merchandising phases.

Brand and Business Support

Provide operational input that supports stronger brand visibility, marketing activities and brand awareness. The position also handles legal responsibilities associated with store management, store opening and planning as required by the business.