Luxury Residences Concierge Intern — Guest Experience

Mandarin Oriental Group; Muscat; On-site; OMR 2,200 - 4,500; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental, Muscat is seeking a Residences Concierge Intern to join the Residences team. You will be the first point of contact for guest relations, helping to create memorable MOHG experiences and supporting the Concierge desk on shifts.

You will liaise with external partners, knowledge of Muscat activities, and assist with billing, reporting, and upholding Forbes 5-star standards. This internship offers exposure to luxury hospitality and career growth within MOHG.

Responsibilities

• Creates MOWow Moments that surprise and inspire our guests.
• Liaises with external partners to create unique experiences for our guests.
• Knows about all cultural, sports and any other activities in Muscat and surroundings.
• Being able, and regularly performing, duties of all functions within the Concierge desk such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks.
• Be the first point of contact in terms of guest relations and services.
• Assisting in billing and invoice preparation.
• Preparing reports according to MOHG standards.
• Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always drives service excellence.
• Be present at the Concierge Desk at the designated shifts and support the Team operationally.
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
• Understands and follows all applicable standards, policies and rules both in terms of quality, sustainability and FLHSS of the Rooms Division.
• Actively advertises our Fans of MO guest recognition program to our guests.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.
• Handle all guest complaints and comments tactfully and escalating them in a reasonable and sensible manner.
• Cooperate and coordinate teamwork with other departments.
• Re-read and overview latest activities around the region and memorize them.
• Research on latest and new restaurants that ca be recommended to the hotel guest.

Job description

Mandarin Oriental, Muscat is seeking a Residences Concierge Intern to join the Residences team. You will be the first point of contact for guest relations, helping to create memorable MOHG experiences and supporting the Concierge desk on shifts.

You will liaise with external partners, knowledge of Muscat activities, and assist with billing, reporting, and upholding Forbes 5-star standards. This internship offers exposure to luxury hospitality and career growth within MOHG.