Residences Concierge Intern

Mandarin Oriental; Muscat; Presencial; OMR 2200 - 4500; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Descripción de la vacante

Mandarin Oriental, Muscat is seeking a Residences Concierge Intern to join the Residences team. You will be the first point of contact for guest relations, helping to create memorable MOHG experiences and supporting the Concierge desk on shifts.

You will liaise with external partners, knowledge of Muscat activities, and assist with billing, reporting, and upholding Forbes 5-star standards. This internship offers exposure to luxury hospitality and career growth within MOHG.

Responsabilidades

• Creates MOWow Moments that surprise and inspire our guests.
• Liaises with external partners to create unique experiences for our guests.
• Knows about all cultural, sports and any other activities in Muscat and surroundings.
• Being able, and regularly performing, duties of all functions within the Concierge desk such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks.
• Be the first point of contact in terms of guest relations and services.
• Assisting in billing and invoice preparation.
• Preparing reports according to MOHG standards.
• Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always drives service excellence.
• Be present at the Concierge Desk at the designated shifts and support the Team operationally.
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
• Understands and follows all applicable standards, policies and rules both in terms of quality, sustainability and FLHSS of the Rooms Division.
• Actively advertises our Fans of MO guest recognition program to our guests.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.
• Handle all guest complaints and comments tactfully and escalating them in a reasonable and sensible manner.
• Cooperate and coordinate teamwork with other departments.
• Re-read and overview latest activities around the region and memorize them.
• Research on latest and new restaurants that ca be recommended to the hotel guest.

Descripción del empleo

Mandarin Oriental, Muscat is looking for a Residences Concierge Intern to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the Role

• Creates MOWow Moments that surprise and inspire our guests.
• Liaises with external partners to create unique experiences for our guests.
• Knows about all cultural, sports and any other activities in Muscat and surroundings.
• Being able, and regularly performing, duties of all functions within the Concierge desk such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks.
• Be the first point of contact in terms of guest relations and services.
• Assisting in billing and invoice preparation.
• Preparing reports according to MOHG standards.
• Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always drives service excellence.
• Be present at the Concierge Desk at the designated shifts and support the Team operationally.
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
• Understands and follows all applicable standards, policies and rules both in terms of quality, sustainability and FLHSS of the Rooms Division.
• Actively advertises our Fans of MO guest recognition program to our guests.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.
• Handle all guest complaints and comments tactfully and escalating them in a reasonable and sensible manner.
• Cooperate and coordinate teamwork with other departments.
• Re-read and overview latest activities around the region and memorize them.
• Research on latest and new restaurants that ca be recommended to the hotel guest.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?