Luxury Hotel Server | MOstay Perks & Guest Experience

Mandarin Oriental Hotel Group; Muscat; On-site; OMR 3,900 - 6,100; Full time

Benefits offered by this job

MOstay programme offers complimentaryN

Health benefits and wellness

Job summary

Mandarin Oriental Muscat is seeking a strong Server to join the team, targeting Omani nationals for the role. The Server reports to the Outlet Supervisor and will uphold the hotel’s Legendary Quality Standards across all service steps, from mise en place to guest interactions.

Candidates should have prior luxury property experience, fluent English, and preferably some Arabic. The role involves upselling, billing procedures, and maintaining a polished guest experience in a premium setting.

Qualifications

• Previous experience as a Server in a luxury property is preferred.
• Proficiency in English is essential; additional Arabic language skills are a plus.

Responsibilities

• Ensure uniform is clean, presentable and in good condition.
• Complete mise en place between shifts and during service for efficient operations.
• Know the menu and wine list to answer guests' requests.
• Greet guests and build rapport to ensure guest satisfaction.
• Maintain cleanliness and order of the restaurant area at all times.
• Prepare VIP amenities to Legendary Quality Standards.
• Present dishes per hotel standards and F&B specs.
• Deliver service in a friendly, courteous and efficient manner.
• Upsell services and products to guests to enhance service and revenue.

Skills

English proficiency

Customer service

Arabic language (plus)

Job description

Mandarin Oriental Muscat is seeking a strong Server to join the team, targeting Omani nationals for the role. The Server reports to the Outlet Supervisor and will uphold the hotel’s Legendary Quality Standards across all service steps, from mise en place to guest interactions.

Candidates should have prior luxury property experience, fluent English, and preferably some Arabic. The role involves upselling, billing procedures, and maintaining a polished guest experience in a premium setting.