Luxury Guest Services Host — Reservations & WOW Moments

Mandarin Oriental Group; Muscat; On-site; OMR 2,800 - 4,700; Full time

Benefits offered by this job

MOstay programme

Wellbeing & health benefits

Learning & development programmes

Job summary

Mandarin Oriental, Muscat invites applications for a Hostess to welcome guests, manage reservations and seating, and ensure flawless guest service across outlets. The role requires clear communication, professional etiquette, and a warm, guest-focused approach in English and other languages when possible.

Join a luxury property famed for its service standards and guest experience, with opportunities to collaborate across food & beverage teams and contribute to MOHG’s Legendary Quality

Qualifications

• Have a very good understanding of the outlet’s concept and RB&E offerings including promotions and be able to verbally explain those to the guests.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.

Responsibilities

• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
• Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
• Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
• Perform any tasks related to billing according to hotel standards and cashiering policies if required.
• Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
• To bid friendly farewell to guests and sincerely thank them for their visit.
• Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.
• Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
• Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.

Job description

Mandarin Oriental, Muscat invites applications for a Hostess to welcome guests, manage reservations and seating, and ensure flawless guest service across outlets. The role requires clear communication, professional etiquette, and a warm, guest-focused approach in English and other languages when possible.

Join a luxury property famed for its service standards and guest experience, with opportunities to collaborate across food & beverage teams and contribute to MOHG’s Legendary Quality