Hostess

Mandarin Oriental Hotel Group; Muscat; On-site; OMR 6,700 - 13,000; Full time

Benefits offered by this job

Learning and development programmes

complimentary MOstay nights

Health & wellness benefits

Global MO family opportunities

Attractive room rates for you and a +

Job summary

Mandarin Oriental, Muscat is seeking a Hostess to join our RB&E team. The ideal candidate will welcome guests, manage reservations, and deliver exceptional service in a luxury setting.

You will maintain impeccable grooming, communicate clearly with guests and colleagues, and help uphold MOHG quality standards across the outlet.

Qualifications

• Experience in guest services in a hospitality setting.
• Ability to explain menu items and offerings to guests.
• Strong communication and teamwork skills.

Responsibilities

• Understand the outlet concept and RB&E offerings and explain them to guests.
• Maintain professional phone etiquette and register guest details clearly.
• Handle reservations by phone, email, and in person and update the system.
• Reconfirm reservations, schedule seating, and manage table counts accurately.
• Welcome and assist guests, guiding them to their seats and other hotel areas as needed.
• Ensure menus are current, clean, and correctly presented to guests.
• Upsell beverages per service sequence and relay orders to the waiter.

Skills

Guest service

Reservation handling

Phone etiquette

Communication

Multilingual

Job description

Mandarin Oriental, Muscat is looking for a Hostess to join our RB&E team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Responsibilities

• Have a very good understanding of the outlet s concept and RB amp E offerings including promotions and be able to verbally explain those to the guests
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated
• Take reservations by phone by email through internet booking applications and in person and update the reservations system accordingly as per the standards in place
• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
• Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she he will assist and reasonably escort and direct the patron to other destinations within the hotel
• Ensure accuracy of all menus current spelled correctly clean and presentable and the menu paper is complete and distributed appropriately
• Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
• Perform any tasks related to billing according to hotel standards and cashiering policies if required
• Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager
• To bid friendly farewell to guests and sincerely thank them for their visit
• Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state
• Ensure that the uniform provided is kept clean presentable and in good condition ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
• Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets
• Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication
• Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues
• Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known such as allergies
• Be committed to being a team player proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking clearing of table or serving food if required
• Ensure that Mandarin Oriental Muscat s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest
• Report critical situations such as intoxicated guests or aggressive behaviour to managers or security immediately
• Be able to converse well in English and preferably other languages in verbal and written format and present and recommend menus to the guest
• Have a natural warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests
• Create WOW moments to surprise and delight guests in the outlet through gestures and other actions
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences LQEs the MOHG Pillars and the respective service standards of MOQA Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database Learning amp Development

Benefits

• Your success is our success
• We craft unique learning and development programmes for various stages in your career so that you grow continuously
• When you work as hard as our colleagues do it s important to take time off
• As a member of the MOfamily you can stay with us wherever you go in the world
• The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones
• Heath amp Colleague Wellness
• Finding the right work-life balance is important
• Your wellbeing matters to us
• A variety of health benefits and wellness programmes are offered to all our colleagues globally