Luxury F&B Guest Experience Lead

St. Regis; Muscat; Presencial; OMR 5000 - 8400; Jornada completa

Descripción de la vacante

St. Regis in Muscat seeks a Guest Services/Reservations Associate to create exceptional dining experiences by managing restaurant reservations, welcoming guests, coordinating seating, and delivering personalized service across Food & Beverage outlets.

You will verify guest identities and payments, enter Marriott Rewards information, maintain accurate guest profiles, coordinate with operations, ensure accurate billing, and respond to VIP requests and service recovery with professionalism.

Formación

• High school diploma or GED required.
• At least 1 year of related work experience in hospitality or guest services.
• Experience delivering VIP service and handling guest requests with tact.

Responsabilidades

• Manage restaurant reservations and seating, greet guests, and coordinate service across outlets.
• Verify guest identities and payment methods, enter rewards information, and maintain profiles.
• Ensure accurate billing and foster VIP recognition and seamless service recovery.
• Coordinate with operations to meet guest preferences and maintain Marriott service standards.
• Support training and uphold professional appearance and confidentiality.

Conocimientos

Customer service

Reservations management

Guest relations

Billing & payments

VIP service

Educación

High school diploma or GED

Herramientas

POS systems

Reservation software

Billing software

Descripción del empleo

St. Regis in Muscat seeks a Guest Services/Reservations Associate to create exceptional dining experiences by managing restaurant reservations, welcoming guests, coordinating seating, and delivering personalized service across Food & Beverage outlets.

You will verify guest identities and payments, enter Marriott Rewards information, maintain accurate guest profiles, coordinate with operations, ensure accurate billing, and respond to VIP requests and service recovery with professionalism.