F&B Guest Relations Executive

St. Regis; Muscat; On-site; OMR 5,000 - 8,400; Full time

Job summary

St. Regis in Muscat seeks a Guest Services/Reservations Associate to create exceptional dining experiences by managing restaurant reservations, welcoming guests, coordinating seating, and delivering personalized service across Food & Beverage outlets.

You will verify guest identities and payments, enter Marriott Rewards information, maintain accurate guest profiles, coordinate with operations, ensure accurate billing, and respond to VIP requests and service recovery with professionalism.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience in hospitality or guest services.
• Experience delivering VIP service and handling guest requests with tact.

Responsibilities

• Manage restaurant reservations and seating, greet guests, and coordinate service across outlets.
• Verify guest identities and payment methods, enter rewards information, and maintain profiles.
• Ensure accurate billing and foster VIP recognition and seamless service recovery.
• Coordinate with operations to meet guest preferences and maintain Marriott service standards.
• Support training and uphold professional appearance and confidentiality.

Skills

Customer service

Reservations management

Guest relations

Billing & payments

VIP service

Education

High school diploma or GED

Tools

POS systems

Reservation software

Billing software

Job description

POSITION SUMMARY

Creates exceptional dining experiences by managing restaurant reservations, welcoming guests, coordinating seating arrangements, and ensuring personalized service across all Food & Beverage outlets. Verifies guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. The role serves as the primary point of contact for F&B guest engagement, reservation management, special requests, VIP recognition, and service recovery. The incumbent maintains accurate reservation records and guest profiles, coordinates with operational teams to accommodate guest preferences, ensures accurate billing and payment processing, and follows up on guest requests to deliver seamless and memorable dining experiences. The position requires strong customer service skills, attention to detail, and a commitment to upholding Marriott service standards and luxury hospitality expectations. . Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.