Head of Housekeeping & Guest Experience

St. Regis; Muscat; On-site; OMR 35,000 - 50,000; Full time

Job summary

The St. Regis is seeking an experienced housekeeping leader in Muscat to manage daily operations for guest rooms and public spaces, ensuring impeccable cleanliness and service. You will guide a team, monitor standards, and drive continuous improvement in guest satisfaction and financial performance.

Responsibilities include staffing, training, quality inspections, and enforcing policies to deliver a superior guest experience while meeting budgetary targets.

Qualifications

• Experience leading housekeeping teams in luxury hotels.
• Ability to manage budgets and control costs.
• Strong guest-service focus with proactive problem solving.

Responsibilities

• Directs housekeeping operations for guest rooms, public spaces, and staff areas.
• Maintains compliance with housekeeping policies and standards.
• Monitors staffing levels and assigns workloads to meet service goals.
• Supervises inspections of guestrooms and public areas for quality.

Skills

Staff management

Budgeting

Quality inspection

Communication

Guest service mindset

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

The St. Regis is seeking an experienced housekeeping leader in Muscat to manage daily operations for guest rooms and public spaces, ensuring impeccable cleanliness and service. You will guide a team, monitor standards, and drive continuous improvement in guest satisfaction and financial performance.

Responsibilities include staffing, training, quality inspections, and enforcing policies to deliver a superior guest experience while meeting budgetary targets.