F&B Guest Relations Executive

St. Regis Hotels & Resorts; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

St. Regis Hotels & Resorts in Muscat, Oman is seeking a non-management Reservations/Guest Services professional.

You will manage restaurant reservations, warmly welcome guests, coordinate seating, verify identities and payments, and activate room keys as required, while maintaining guest profiles and ensuring seamless service across F&B outlets. The role emphasizes exceptional customer service, attention to detail, and adherence to luxury hospitality standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: At least 1 year in related work.
• Supervisory experience: At least 1 year.

Responsibilities

• Manage restaurant reservations and guest seating.
• Welcome guests, coordinate seating arrangements and service.
• Verify guest identity, payment method, and assign rooms when required.
• Enter and maintain guest profiles and billing records accurately.
• Provide exceptional guest engagement and handle service recovery.
• Support staff, train and coach team members as needed.

Skills

Customer service

Attention to detail

Guest engagement

Education

High school diploma or G.E.D.

Tools

POS systems

Job description

Additional Information

Job Number 26143833

Job Category Rooms & Guest Services Operations

Location Al Mouj, Muscat, Oman VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Creates exceptional dining experiences by managing restaurant reservations, welcoming guests, coordinating seating arrangements, and ensuring personalized service across all Food & Beverage outlets. Verifies guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. The role serves as the primary point of contact for F&B guest engagement, reservation management, special requests, VIP recognition, and service recovery. The incumbent maintains accurate reservation records and guest profiles, coordinates with operational teams to accommodate guest preferences, ensures accurate billing and payment processing, and follows up on guest requests to deliver seamless and memorable dining experiences. The position requires strong customer service skills, attention to detail, and a commitment to upholding Marriott service standards and luxury hospitality expectations. . Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: At least 1 year of related work experience.


• Supervisory Experience: At least 1 year of supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work,begin your purpose,belong to an amazing global team, and become the best version of you.