F&B Guest Experience Executive

St. Regis Hotels & Resorts; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

St. Regis Hotels & Resorts in Muscat, Oman is seeking a non-management Reservations/Guest Services professional.

You will manage restaurant reservations, warmly welcome guests, coordinate seating, verify identities and payments, and activate room keys as required, while maintaining guest profiles and ensuring seamless service across F&B outlets. The role emphasizes exceptional customer service, attention to detail, and adherence to luxury hospitality standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: At least 1 year in related work.
• Supervisory experience: At least 1 year.

Responsibilities

• Manage restaurant reservations and guest seating.
• Welcome guests, coordinate seating arrangements and service.
• Verify guest identity, payment method, and assign rooms when required.
• Enter and maintain guest profiles and billing records accurately.
• Provide exceptional guest engagement and handle service recovery.
• Support staff, train and coach team members as needed.

Skills

Customer service

Attention to detail

Guest engagement

Education

High school diploma or G.E.D.

Tools

POS systems

Job description

St. Regis Hotels & Resorts in Muscat, Oman is seeking a non-management Reservations/Guest Services professional.

You will manage restaurant reservations, warmly welcome guests, coordinate seating, verify identities and payments, and activate room keys as required, while maintaining guest profiles and ensuring seamless service across F&B outlets. The role emphasizes exceptional customer service, attention to detail, and adherence to luxury hospitality standards.