LiveOps Lead — Real-Time Delivery Ops

سنونو; Maskat; On-site; OMR 20,000 - 33,000; Full time

Benefits offered by this job

Global collaboration

Learning budgets

Autonomy

Flexible time off

Agile culture

Job summary

Snoonu is seeking a LiveOps Executive to be the operational heartbeat across Oman. You will monitor live delivery operations, coordinate with 3PL partners, and resolve issues impacting customer experience. You’ll track KPIs, support merchants, and troubleshoot devices to keep the network thriving.

Your role requires strong organization, clear communication, and a data-driven mindset, with fluency in English and Arabic to operate across Oman.

Qualifications

• 0–2 years of experience in operations, logistics, last-mile delivery, or a fast-paced coordination role.
• Strong organisational skills and ability to juggle multiple moving parts.
• Clear, confident communicator with field teams, partners, and internal stakeholders.
• Comfortable reading dashboards, maintaining trackers, and flagging anomalies.
• Proactive problem-solver who owns issues and escalates when needed.
• Fluent in English and Arabic given the operational context across Oman.

Responsibilities

• Monitor live delivery operations across Omani cities, tracking order flows, rider availability, and zone coverage in real time.
• Coordinate daily with 3PL partners to ensure rider deployment aligns with demand forecasts.
• Identify and accelerate operational issues—from merchant downtime to delivery delays—and drive swift resolution.
• Support new city and zone launches by running pre-launch readiness checks and Go/No-Go assessments.
• Track and report on key operational KPIs (CPO, on-time rate, rider utilisation) daily and weekly.
• Provide back-end merchant support from an operational standpoint—resolving order flow issues and account access problems.
• Troubleshoot and follow up on merchant device issues, coordinating with the tech team to minimise downtime.

Skills

Organisational skills

Clear, confident communicator

Data-driven

Fluent in English and Arabic

Proactive problem-solver

Tools

Dispatch tools

Fleet management systems

Google Maps / KML

Job description

Snoonu is seeking a LiveOps Executive to be the operational heartbeat across Oman. You will monitor live delivery operations, coordinate with 3PL partners, and resolve issues impacting customer experience. You’ll track KPIs, support merchants, and troubleshoot devices to keep the network thriving.

Your role requires strong organization, clear communication, and a data-driven mindset, with fluency in English and Arabic to operate across Oman.