Local Shops Operations Lead — Data-Driven Growth

Talabat; Muscat; On-site; OMR 60,000 - 90,000; Full time

Job summary

Talabat is seeking an Operations Manager to lead Local Shops operations in our Oman market. You will drive vendor collaboration, optimize processes, and build a high-performing local ops team to support sales growth.

You will partner with Sales and Regional Ops to align strategy, monitor KPIs, and implement local initiatives with measurable impact, while mentoring staff and ensuring compliance across operations.

Qualifications

• 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry.
• High proficiency in data analysis is a must-have.
• Experience with cost control, warehouse operations, inventory management, and root cause analysis.
• High-level stakeholder management experience with the ability to influence across functions.
• Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards.

Responsibilities

• Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team.
• Accountable for Local Shops operational performance including both commercial & operational KPI's.
• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation.
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.

Skills

Data analysis

Cost control

Warehouse operations

Inventory management

Root cause analysis

Stakeholder management

Operational processes

Continuous improvement

Compliance auditing

Team leadership

Training & mentorship

Job description

Talabat is seeking an Operations Manager to lead Local Shops operations in our Oman market. You will drive vendor collaboration, optimize processes, and build a high-performing local ops team to support sales growth.

You will partner with Sales and Regional Ops to align strategy, monitor KPIs, and implement local initiatives with measurable impact, while mentoring staff and ensuring compliance across operations.