LiveOps Lead — Real-Time Delivery Operations

Snoonu; Maskat; On-site; OMR 13,000 - 27,000; Full time

Benefits offered by this job

Global vibes

Learning budgets

Autonomy

Flexible time off

Agile environment

Job summary

Snoonu in Oman is seeking a LiveOps Executive to be the operational heartbeat of our delivery network across Oman. You’ll work at the intersection of riders, merchants, and technology to make real-time decisions that shape customer experience.

You will monitor live operations, coordinate with 3PL partners, resolve issues, and support city launches. Fluency in English and Arabic is important; 0–2 years’ experience is welcomed in fast-paced roles.

Qualifications

• 0–2 years of experience in operations, logistics, last-mile delivery, or a fast-paced coordination role.
• Strong organisational skills and ability to juggle multiple moving parts.
• Clear, confident communicator, able to work with field teams, partners and internal stakeholders.
• Comfortable reading dashboards, maintaining trackers, and flagging anomalies.
• Proactive problem-solver with ownership mindset.
• Fluent in English and Arabic given the context in Oman.

Responsibilities

• Monitor live delivery operations across Omani cities and track order flows in real time.
• Coordinate daily with 3PL partners to align rider deployment with demand.
• Identify and resolve merchant downtime or delays and drive swift fixes.
• Support new city/zone launches with pre-launch readiness checks.
• Track KPIs (CPO, on-time rate, rider utilisation) daily and weekly.
• Provide back-end merchant support for order flow issues and access problems.
• Troubleshoot merchant device issues and coordinate with tech to minimise downtime.

Skills

Operations

Logistics

Coordination

Data literacy

Tools

Dispatch tools

Fleet management systems

Google Maps

Job description

Snoonu in Oman is seeking a LiveOps Executive to be the operational heartbeat of our delivery network across Oman. You’ll work at the intersection of riders, merchants, and technology to make real-time decisions that shape customer experience.

You will monitor live operations, coordinate with 3PL partners, resolve issues, and support city launches. Fluency in English and Arabic is important; 0–2 years’ experience is welcomed in fast-paced roles.