IT/ SAP HANA Engineer @ Oman

GFCL EV PRODUCTS LIMITED; Dhofar; On-site; OMR 16,740 - 27,900; Full time

Job summary

GFCL EV PRODUCTS LIMITED in Oman, Dhofar, is seeking an experienced IT professional to manage day-to-day IT operations effectively and oversee all help desk activities. The ideal candidate should have over 10 years of hands-on and supervisory experience in IT, particularly in SAP HANA.

Responsibilities include ensuring that corporate IT initiatives are executed on time, formulating safety policies, and maintaining excellent customer service for IT support queries. A Science Graduate with a post-graduate qualification in Computer Science or a related field is required.

Qualifications

• 10+ years hands-on and supervisory experience in IT and SAP HANA department.
• Science Graduate with post-graduate qualification in Computer Science.

Responsibilities

• Manage day-to-day IT operations at the site effectively.
• Oversee help desk activities and provide first-line technical support.
• Ensure network security at the regional level as per company policy.
• Formulate safety policies and conduct risk assessments.

Skills

IT operations management

Help Desk Services

SAP HANA

Network Security

Customer Service

Technical Support

Education

Computer Science or B.E/B. Tech – IT

Job description

Responsibilities

To ensure that the day to day IT operations at the site is being manage effectively to the satisfaction of the users and ensure that all corporate IT initiatives are rolled out on time IT Help Desk ServicesAsset and Network ManagementData ManagementSite Network EngineeringCompliance sustainability and integrityOversees the administration and maintenance of the tracking software Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner Oversees all help desk activities at the regional level Responds to escalated help desk issues Provide first line technical support via phone email or fax In line with Service Management Principles provide a high level of customer service for all support queries To maintain a high degree of customer service for all support queries and adhere to all service management principles Respond to enquiries from clients and help them resolve and hardware or software problems Respond efficiently to enquiries and effectively resolve any hardware or software problems Allocate complex calls to appropriate IT Support member Organize external technical support for any problems which cannot be resolved in house Support computer users by providing necessary training and guidance Company assets are maintained responsibly Builds and maintains vendor relationships and manages the purchase of hardware and software products Manages the purchasing of all software hardware and other IT supplies at the regional level Keeps account of all IT assets and ensure procurement and disposal as per company IT policy Oversees the administration of the company s WAN Assists in the planning and implementation of additions deletions and major modifications to the supporting plant infrastructure Implements network security at the regional level as established by corporate Security Director Safety Health Environment Responsibilities Formulate safety policies and proceduresConduct risk timely assessments Train all employees in your health and safety procedures Conduct frequent safety inspections and checks Understand educate the importance of Personal Protective Equipment PPE Demonstrate visible felt leadership

Qualifications

Science Graduate with post graduate qualification in Computer Science / B.E / B. Tech – IT 10 + years hands on and supervisory experience in IT & SAP HANA department