IT Technical Support Engineer | Talent Arabia | Oman

Talent Arabia; Oman; On-site; OMR 6,000 - 9,000; Full time

Job summary

Talent Arabia is seeking an IT Technical Support Engineer to support a banking client in Oman on a permanent on-site basis, focusing on Digital Signature Pad rollouts, desktop support, and hardware/software maintenance across branches.

You will deploy Windows OS images, configure client PCs in AD, troubleshoot hardware and network issues, maintain asset inventories, and coordinate with IT teams and vendors while upholding security standards and rapid incident response.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related technical discipline.
• Minimum of 3+ years of professional hands-on experience in IT technical support, desktop engineering, or field deployment.
• Hands-on practical experience with Windows 10/11, Active Directory administration, and PC troubleshooting.
• Solid working knowledge of TCP/IP networking, DHCP, DNS, and enterprise software installation procedures.
• Strong communication, customer service, and problem-solving skills.
• Valid Oman driving licence and readiness for localized travel across branch locations.
• Mandatory legal eligibility to work in Oman with local residency.

Responsibilities

• Install, configure, test, and deploy Digital Signature Pads and related IT peripherals across various banking branch locations in Oman.
• Troubleshoot and resolve complex hardware, software, application, and network connectivity issues.
• Deploy Windows operating system images and configure client workstations within Active Directory (AD) domains.
• Provide prompt, professional desktop, laptop, and peripheral technical support to banking staff and end-users.
• Maintain meticulous IT asset inventory records, equipment logs, and deployment status reports.
• Coordinate seamlessly with internal IT support teams, regional managers, and external vendors.
• Ensure strict compliance with banking information security policies, endpoint protection, and patch management guidelines.
• Travel across branch locations within Oman as required for hardware deployment and signature pad rollouts.

Skills

Communication skills

Customer service

Problem solving

Travel readiness

Education

Bachelors in IT/CS/Engineering

Tools

Windows 10/11

Active Directory

TCP/IP networking

DHCP / DNS

SCCM/Intune

WDS/MDT

Job description

Position Summary

Talent Arabia is actively seeking an experienced, high-caliber, and technical IT Technical Support Engineer with 3+ years of relevant IT technical support experience to join our banking and financial services client team in Oman on a full-time permanent basis. In this critical support role, you will be responsible for supporting the deployment and replacement of Digital Signature Pads across various banking locations in Oman, configuring client PCs, and ensuring seamless IT infrastructure operations. You will leverage your strong background in Windows OS image deployment, Active Directory environments, and hardware troubleshooting to drive user satisfaction. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a leading regional talent acquisition and financial technology enterprise.

Detailed Job Description

As an IT Technical Support Engineer supporting banking and financial services clients in Oman via Talent Arabia, you will take full operational, tactical, and technical ownership of digital signature pad rollouts, desktop support, and hardware/software maintenance. Your day-to-day responsibilities include installing, configuring, and deploying Digital Signature Pads and IT peripherals across multiple branch locations, troubleshooting hardware, software, application, and network connectivity issues, and deploying Windows OS images while configuring client PCs in Active Directory environments. You will provide comprehensive desktop, laptop, and peripheral technical support, maintain accurate IT asset inventories, prepare detailed deployment reports, and coordinate seamlessly with internal IT teams and end-users. Furthermore, you will ensure strict adherence to banking security standards and maintain rapid incident response times.

Key Responsibilities

• Install, configure, test, and deploy Digital Signature Pads and related IT peripherals across various banking branch locations in Oman.
• Troubleshoot and resolve complex hardware, software, application, and network connectivity issues.
• Deploy Windows operating system images and configure client workstations within Active Directory (AD) domains.
• Provide prompt, professional desktop, laptop, and peripheral technical support to banking staff and end-users.
• Maintain meticulous IT asset inventory records, equipment logs, and deployment status reports.
• Coordinate seamlessly with internal IT support teams, regional managers, and external vendors.
• Ensure strict compliance with banking information security policies, endpoint protection, and patch management guidelines.
• Travel across branch locations within Oman as required for hardware deployment and signature pad rollouts.

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• Minimum of 3+ years of professional hands-on experience in IT technical support, desktop engineering, or field deployment.
• Hands-on practical experience with Windows 10/11, Active Directory administration, and PC troubleshooting.
• Solid working knowledge of TCP/IP networking, DHCP, DNS, and enterprise software installation procedures.
• Strong communication, customer service, and problem-solving skills.
• Valid Oman driving licence and readiness for localized travel across branch locations.
• Mandatory legal eligibility to work in Oman with local residency.

Nice-to-Have Skills

• Prior professional working experience in Banking IT support environments or financial institutions.
• Professional IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
• Experience with endpoint management tools (SCCM, Intune) and automated OS deployment suites (WDS, MDT).
• Familiarity with secure peripheral integration and biometric signature capture devices.

Application Information

• Salary/Rate: Market Competitive / Banking Technology Package
• Deadline: Open until filled (Urgent Banking Deployment Opening)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time On-Site (Oman)