IT Technical Support Engineer | Tech-IT Solutions & Services | Oman

Tech-IT Solutions & Services; Oman; On-site; OMR 6,000 - 10,000; Full time

Job summary

Tech-IT Solutions & Services in Oman is seeking an experienced IT Technical Support Engineer with 3+ years of professional IT support to join our growing team. This full-time role focuses on end-user computing, asset management, and field deployments across multiple sites.

You will deploy Windows client images, manage Active Directory, troubleshoot hardware, and coordinate with internal IT teams to ensure smooth operations while adhering to service standards and client expectations.

Qualifications

• Bachelor’s degree in IT/CS/CE or related technical discipline.
• 3+ years of professional IT technical support experience.
• Experience deploying Windows clients (Windows 10/11) within Active Directory.
• Strong PC hardware, peripheral, and laptop troubleshooting.
• Experience installing and supporting packaged software applications.
• Solid TCP/IP networking knowledge (DNS, DHCP).
• Excellent written and verbal communication with a professional attitude.
• Oman driving license preferred; eligible to work in Oman.

Responsibilities

• Configure client PCs with OS images and standard apps.
• Deliver, install, and set up IT assets at locations across Oman.
• Troubleshoot hardware, network, and application issues during deployment.
• Provide user guidance and training for day-to-day IT operations.
• Maintain asset records and store inventory, with regular reports.
• Coordinate with internal IT teams for support tasks and escalations.
• Attend urgent service calls to ensure rapid fault recovery.
• Interact professionally with end users.

Skills

Windows deployment

PC hardware troubleshooting

Networking TCP/IP

Communication

Customer-service attitude

Driving license

Legal work eligibility Oman

Education

Bachelor's degree in IT/CS/CE

Tools

ServiceNow

Jira Service Desk

IT Asset Management tools

Remote support software

MDM

Job description

Position Summary

Tech-IT Solutions & Services is actively seeking an experienced, high-caliber, and technical IT Technical Support Engineer with 3+ years of professional IT support experience to join our growing team in Oman on a full-time permanent basis. In this critical field support and desktop engineering role, you will be responsible for executing end-user device deployments, peripheral troubleshooting, asset management, and cross-functional technical coordination across multiple locations. You will leverage your strong background in Windows client deployment, Active Directory administration, PC hardware troubleshooting, and TCP/IP networking to ensure uncompromised IT operations. This opportunity offers competitive compensation, collaborative team visibility, and exceptional career growth prospects within a premier regional IT solutions enterprise.

Detailed Job Description

As an IT Technical Support Engineer supporting pan-Oman site operations via Tech-IT Solutions & Services, you will take full operational, tactical, and technical ownership of end-user computing, hardware maintenance, and service desk ticket resolution. Your day-to-day responsibilities include configuring client PCs with approved images and standard applications, delivering and setting up IT assets to designated locations, and troubleshooting hardware, connectivity, and application issues during replacement activities. You will provide user guidance and training, recover replaced IT assets for central store inventory, maintain accurate asset records, and prepare summary reports following site visits with signed-off management approvals. Furthermore, you will coordinate regularly with internal IT teams, attend service calls for PCs and peripheral devices, and maintain a professional attitude while interacting with end users.

Key Responsibilities

• Configure client PCs and workstations with approved operating system images and standard corporate applications.
• Deliver, install, and set up IT assets and hardware peripherals at designated operational locations across Oman.
• Troubleshoot complex hardware, network connectivity, and application issues during device deployment and replacement activities.
• Provide direct user guidance, technical assistance, and training to ensure smooth day-to-day IT operations.
• Recover legacy IT assets, coordinate equipment returns to central store inventory, and maintain detailed inventory logs.
• Prepare comprehensive summary reports after site visits and collect formal sign-offs from location managers.
• Coordinate seamlessly with internal IT technical teams for regular support tasks and maintenance escalations.
• Attend urgent service calls for PCs, laptops, and peripheral devices to ensure rapid fault recovery and minimal downtime.

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• Minimum of 3+ years of professional experience in IT technical support within a reputable IT organization.
• Proven practical experience in deploying Windows clients (e.g., Windows 10/11) within Active Directory domain environments.
• Strong hands-on PC hardware, peripheral, and laptop troubleshooting skills.
• Proven experience in installation, configuration, and support of packaged software applications.
• Solid understanding of TCP/IP networking, DNS, DHCP, and network configuration troubleshooting.
• Excellent written and verbal communication, teamwork, and interpersonal skills with a professional customer-service attitude.
• Preferred valid Oman driving license for pan-Oman field site visits.
• Mandatory legal eligibility to work in Oman with local residency and availability for on-site operations.

Nice-to-Have Skills

• Professional IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
• Experience with IT asset management (ITAM) tools and enterprise ticketing systems (ServiceNow, Jira Service Desk).
• Familiarity with mobile device management (MDM) and remote support software suites.
• Prior working experience in multi-vendor managed IT services environments.

Application Information

Recruiter: Tech-IT Solutions & Services Human Resources Division

Contact Name: Tech-IT Recruitment Team

Email: [e-mail]

Phone: [phone]

Application URL: https://www.tech-itsupport.com

Salary/Rate: Market Competitive / Enterprise IT Package

Deadline: Open until filled (Urgent Pan-Oman Field Support Opening)

Notice Period: Immediate to 30 Days

Contract Duration: Permanent / Full-Time On-Site (Oman - Pan-Oman Site Visits)

Recruitment Pro Tip

When applying for this IT Technical Support Engineer position at Tech-IT Solutions & Services, ensure your resume explicitly highlights your Active Directory deployment experience, PC hardware troubleshooting skills, and possession of a valid Oman driving license.