Hotel Operations & Guest Experience Leader

millennium hotels and resorts mea; As Sudiyah; On-site; OMR 67,000 - 100,000; Full time

Job summary

Millennium Hotels and Resorts MEA seeks a Hotel Manager to lead overall hotel operations in Oman, maximizing performance, profitability and ROI. The role focuses on creating a positive work environment, delivering exceptional guest service, and ensuring compliance with quality and safety standards, while adopting industry innovations.

You will develop budgets, strategic plans, and revenue initiatives, overseeing maintenance, marketing, and stakeholder collaboration to sustain brand standards and

Qualifications

• Experience leading hotel operations and teams.
• Strong focus on guest service excellence.
• Ability to manage budgets, plans and financials.
• Knowledge of compliance with quality and safety standards.
• Strong communication with stakeholders and authorities.

Responsibilities

• Develop and monitor financial and operational plans aligned with divisional objectives.
• Create annual budgets and strategic plans to improve assets and brand loyalty.
• Oversee guest services and ensure prompt resolution of complaints.
• Maintain product and service standards across the hotel.
• Implement preventative maintenance to protect hotel assets.
• Develop marketing opportunities and tactical sales plans to maximize revenue.
• Oversee yield management and occupancy to optimize RevPAR and profits.
• Collaborate with regional leadership to drive productivity across hotel areas.
• Engage with government authorities to ensure regulatory alignment.
• Foster colleague development and training programs.
• Build relationships with media and community contacts to manage inquiries.

Job description

Millennium Hotels and Resorts MEA seeks a Hotel Manager to lead overall hotel operations in Oman, maximizing performance, profitability and ROI. The role focuses on creating a positive work environment, delivering exceptional guest service, and ensuring compliance with quality and safety standards, while adopting industry innovations.

You will develop budgets, strategic plans, and revenue initiatives, overseeing maintenance, marketing, and stakeholder collaboration to sustain brand standards and