Hospitality Operations Leader — Elevate Guest Experience

Hilton; As Sudiyah; On-site; OMR 15,000 - 27,000; Full time

Job summary

Hilton in Oman is seeking an experienced Operations Manager to oversee daily hotel operations, budgeting, forecasting, and guest service excellence. You will lead a high-performing team to deliver memorable experiences consistent with the Hilton brand.

The role emphasizes strategic planning, compliance with standards, and continuous improvement. Strong leadership, integrity, and teamwork are valued as you drive service quality and guest satisfaction across the property.

Qualifications

• Experience in hotel operations management.
• Strong budgeting and forecasting abilities.
• Proven leadership and guest-service focus.

Responsibilities

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Skills

Operations management

Leadership

Guest experience

Tools

Budgeting

Forecasting

Job description

Hilton in Oman is seeking an experienced Operations Manager to oversee daily hotel operations, budgeting, forecasting, and guest service excellence. You will lead a high-performing team to deliver memorable experiences consistent with the Hilton brand.

The role emphasizes strategic planning, compliance with standards, and continuous improvement. Strong leadership, integrity, and teamwork are valued as you drive service quality and guest satisfaction across the property.