Guest Experience Concierge (Phone & Service)

Hilton; As Sudiyah; On-site; OMR 3,600 - 7,200; Full time

Job summary

Hilton in Oman is seeking an Operator to answer guest calls, provide information on hotel services, and deliver warm, memorable experiences for every guest. You’ll handle high call volumes, coordinate with departments, and maintain accurate logs to tailor future stays.

The role requires fluent English, a hospitality mindset, and flexibility to work varied shifts including nights and weekends. Training will cover hotel procedures, CRM usage, and guest satisfaction standards.

Qualifications

• Experience in guest service, front office, or call center roles in hospitality.
• Excellent verbal and interpersonal skills.
• Ability to handle high call volumes and multiple requests.
• Familiarity with hotel PMS and service protocols preferred.
• Fluent in English; additional languages a plus.
• Willing to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
• Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience.
• Coordination & Follow‑Up: Relay guest requests to relevant departments and ensure timely follow‑up.
• Issue Resolution: Address guest complaints and proactively prevent service disruptions.
• Documentation: Maintain logs of guest interactions and update guest profiles for future personalization.

Skills

Guest service experience

Excellent verbal communication

Multitasking

English fluency

Hospitality knowledge

Tools

Hotel PMS

Job description

Hilton in Oman is seeking an Operator to answer guest calls, provide information on hotel services, and deliver warm, memorable experiences for every guest. You’ll handle high call volumes, coordinate with departments, and maintain accurate logs to tailor future stays.

The role requires fluent English, a hospitality mindset, and flexibility to work varied shifts including nights and weekends. Training will cover hotel procedures, CRM usage, and guest satisfaction standards.