Helpdesk Engineer — Windows & Office Support

Port of Salalah; Dhofar; On-site; OMR 6,700 - 10,000; Full time

Job summary

Port of Salalah is seeking a Helpdesk Technician to evaluate, prioritize and resolve user issues across hardware, software and networking. You will install software, guide users, and maintain the helpdesk records and intranet content.

Requires 2–3 years of helpdesk experience, a high school diploma with a two-year computer science certificate, familiarity with Windows and MS Office, plus knowledge of intranet setup. English and Arabic fluency is essential.

Qualifications

• High school diploma with a two-year college or vocational certificate/degree in computer science or related field.
• Two to three years of helpdesk experience in a small to mid-sized private company.
• Thorough familiarity with Windows operating systems and latest Office software.
• Understanding of programming concepts and knowledge of intranet setup and maintenance.
• Ability to solve technical problems of low to medium complexity.
• Multi-task oriented with ability to handle several activities simultaneously.
• Detail oriented with a high degree of accuracy.
• Maintain confidentiality and exercise discretion due to sensitive information.
• Ability to communicate in English and Arabic, both verbally and written.

Responsibilities

• Answers, evaluates and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
• Installs software such as MS Office, Outlook, anti-virus software and related type software for users.
• Interviews user to collect information and guides diagnostic procedures; refers complex problems to supervision.
• Analyzes user problems and finds appropriate solutions for computer related problems.
• Enters data for helpdesk data management (incoming requests for service and call history).
• Assists users in understanding MS Office applications and designs for Access databases for department use.
• Answers inquiries regarding status on resolving a computer problem.
• Guides users in procedures for applying an application within the software.
• Coordinates company Intranet site, adding and deleting material as requested by department head.
• Coordinate with vendors regarding repairs to RF terminals and other software/hardware issues; prepares documentation.
• Coordinate purchase requisition using AFE & IFS and follow up.
• Updates daily the vessel schedule on the Internet site.
• Prepares department reports as needed.
• Maintains all licensing of software and documentation.
• Maintains helpdesk filing system and handles department purchase requisitions.
• Handles other related duties as requested.

Skills

Problem solving

Multitasking

Attention to detail

Confidentiality

Anticipate client needs

Software proficiency

English & Arabic communication

Education

High school diploma with two-year computer science certificate/degree

Job description

Port of Salalah is seeking a Helpdesk Technician to evaluate, prioritize and resolve user issues across hardware, software and networking. You will install software, guide users, and maintain the helpdesk records and intranet content.

Requires 2–3 years of helpdesk experience, a high school diploma with a two-year computer science certificate, familiarity with Windows and MS Office, plus knowledge of intranet setup. English and Arabic fluency is essential.