Helpdesk Engineer

Port of Salalah; Dhofar; Presencial; OMR 6700 - 10 000; Tempo integral

Resumo da oferta

Port of Salalah is seeking a Helpdesk Technician to evaluate, prioritize and resolve user issues across hardware, software and networking. You will install software, guide users, and maintain the helpdesk records and intranet content.

Requires 2–3 years of helpdesk experience, a high school diploma with a two-year computer science certificate, familiarity with Windows and MS Office, plus knowledge of intranet setup. English and Arabic fluency is essential.

Qualificações

• High school diploma with a two-year college or vocational certificate/degree in computer science or related field.
• Two to three years of helpdesk experience in a small to mid-sized private company.
• Thorough familiarity with Windows operating systems and latest Office software.
• Understanding of programming concepts and knowledge of intranet setup and maintenance.
• Ability to solve technical problems of low to medium complexity.
• Multi-task oriented with ability to handle several activities simultaneously.
• Detail oriented with a high degree of accuracy.
• Maintain confidentiality and exercise discretion due to sensitive information.
• Ability to communicate in English and Arabic, both verbally and written.

Responsabilidades

• Answers, evaluates and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
• Installs software such as MS Office, Outlook, anti-virus software and related type software for users.
• Interviews user to collect information and guides diagnostic procedures; refers complex problems to supervision.
• Analyzes user problems and finds appropriate solutions for computer related problems.
• Enters data for helpdesk data management (incoming requests for service and call history).
• Assists users in understanding MS Office applications and designs for Access databases for department use.
• Answers inquiries regarding status on resolving a computer problem.
• Guides users in procedures for applying an application within the software.
• Coordinates company Intranet site, adding and deleting material as requested by department head.
• Coordinate with vendors regarding repairs to RF terminals and other software/hardware issues; prepares documentation.
• Coordinate purchase requisition using AFE & IFS and follow up.
• Updates daily the vessel schedule on the Internet site.
• Prepares department reports as needed.
• Maintains all licensing of software and documentation.
• Maintains helpdesk filing system and handles department purchase requisitions.
• Handles other related duties as requested.

Conhecimentos

Problem solving

Multitasking

Attention to detail

Confidentiality

Anticipate client needs

Software proficiency

English & Arabic communication

Formação académica

High school diploma with two-year computer science certificate/degree

Descrição da oferta de emprego

• 1.Answers, evaluates and prioritizes incoming telephone, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
• 2.Installs software such as MS Office, Outlook, anti-virus software and/or related type software for users.
• 3.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision.
• 4.Analyzes user problem and finds appropriate solutions for computer related problems.
• 5.Enters data for helpdesk data management (i.e., incoming requests for service and call history).
• 6.Assists users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint and Outlook. Assists users in the design of Access databases for use within their departments for various purposes.
• 7.Answers inquiries regarding status on resolving a computer problem.
• 8.Guide users in the procedures for applying an application within the software, instructing them where to find a particular application.
• 9.Coordinates company Intranet site, adding and deleting material as requested by department head or designate.
• 10.Coordinate with various vendors regarding repairs to RF terminals, and other issues with software or hardware; receives items and prepares documentation to accompany items.
• 11.Coordinate purchase requisition using AFE&IFS and follow up.
• 12.Updates daily the vessel schedule on the Internet site.
• 13.Prepares department reports as needed.
• 14.Maintains all of the licensing of software, making sure all documentation is completed.
• 15.Maintains helpdesk filing system, and handles the purchase requisitions for the department.
• 16.Handles other related duties as requested.

Arabic - Fluent / Excellent
English - Very Good

Own a Car

Any

Have Driving License

Any

Job Skills

• 1.Education: Requires high school diploma and a two year college or vocational certificate or degree in computer science or related discipline.
• 2.Experience: Requires two to three years of helpdesk experience in a small to mid-sized private company.
• 3.Specialized Knowledge:
  • a.Must be thoroughly familiar with Windows Operating systems and latest Office software.
  • a.Must have some understanding of computer programming concepts and knowledge of Intranet set-up and maintenance.
• 4. Skills:
  • b.Must have the ability to solve technical problems of low to medium complexity.
  • c.Must be multi-task oriented with proven ability to handle several different activities at the same time.
  • d.Must be detail oriented with a high degree of accuracy.
  • e.Due to access to company sensitive information, must be able to maintain confidentiality and act with discretion.
  • f.Must be able to anticipate internal client needs and maintain good working relationships with users and management.
  • g.Requires proficiency in various software applications and programs.
  • h.Requires ability to communicate in English and Arabic, both verbally and written.

About The Company

Port of Salalah is a world class transshipment hub in the West Central Asia Region. Situated right at the major East-West shipping lanes, Salalah enjoys an attractive strategic location in the heart of the Indian Ocean Rim and caters to some of the world’s largest ocean going vessels.
Every port in the world has to keep pace with fewer but much larger shipping lines and the concentration of cargo into bigger vessels that are able to utilize just a few key hub ports.
Whilst the adage in transshipment “location, location, location” still holds true, it takes a port with location, technology, innovation, productivity and a dynamic management to succeed today.
Expansions continue and with focus on growth, innovation and commitment to our customers, the Port of Salalah is prepared for the future