Senior VIP Luxury Beauty Support — Remote

Jobgether; As Sudiyah; On-site; OMR 19,225 - 26,915; Full time

Benefits offered by this job

Fully remote position

Competitive salary package

Exposure to e-commerce trends

Flexible work structure

Job summary

Jobgether, for a partner company, seeks a Senior Customer Support Agent for a luxury beauty brand. This fully remote role focuses on providing high-end customer experiences, managing inquiries across various platforms, and delivering personalized product guidance. Key qualifications include experience in luxury customer support, exceptional communication skills, and proficiency in support tools like Gorgias. The ideal candidate is empathetic, detail-oriented, and able to work autonomously in a fast-paced environment. Competitive salary and opportunities to impact customer experience are offered.

Qualifications

• Proven experience in luxury, beauty, or DTC customer support environments.
• Strong background in high-touch, premium customer service roles.
• Comfortable managing social media DMs as a core support channel.

Responsibilities

• Manage customer inquiries across multiple platforms.
• Handle order-related processes including modifications and returns.
• Provide personalized product recommendations and beauty guidance.
• Resolve shipping and logistics issues.
• Deliver empathetic, high-touch support.
• Manage escalations and high-value customers.
• Document customer feedback for insights.

Skills

Luxury customer support experience

High-touch premium service

Exceptional written English

Customer support tools proficiency

E-commerce familiarity

Social media management

Empathy and patience

Tools

Gorgias

Zendesk

Shopify

Job description

Jobgether, for a partner company, seeks a Senior Customer Support Agent for a luxury beauty brand. This fully remote role focuses on providing high-end customer experiences, managing inquiries across various platforms, and delivering personalized product guidance. Key qualifications include experience in luxury customer support, exceptional communication skills, and proficiency in support tools like Gorgias. The ideal candidate is empathetic, detail-oriented, and able to work autonomously in a fast-paced environment. Competitive salary and opportunities to impact customer experience are offered.