Concierge Service Desk Agent

St. Regis; Muscat; On-site; OMR 6,000 - 10,000; Full time

Job summary

St. Regis in Muscat seeks a friendly Front Desk Agent to greet guests, answer calls, log requests, and coordinate wake-up calls and messages. You will operate the switchboard, guide guests to services, and ensure privacy and professional appearance.

The role requires a high school diploma, excellent communication, and a client-first attitude. You will support bell staff and ensure seamless guest experiences in a luxury environment.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer and process guest calls and requests; operate switchboard.
• Record, log, and relay messages; coordinate wake‑up calls and guest requests.
• Assist guests with disabilities; maintain confidentiality and professional appearance.
• Support bell staff and coordinate with other departments to fulfill guest needs.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

St. Regis in Muscat seeks a friendly Front Desk Agent to greet guests, answer calls, log requests, and coordinate wake-up calls and messages. You will operate the switchboard, guide guests to services, and ensure privacy and professional appearance.

The role requires a high school diploma, excellent communication, and a client-first attitude. You will support bell staff and ensure seamless guest experiences in a luxury environment.