Guest Services Front Office Leader

St. Regis Hotels & Resorts; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

St. Regis Hotels & Resorts in Muscat, Oman, is seeking a Senior Front Office Manager to oversee all front office functions.

Based at Al Mouj, this full-time management role focuses on guest arrival and departure, bell staff, switchboard, guest services, and the front desk, with emphasis on service excellence and financial performance. The successful candidate will lead a team, develop goals, manage daily operations, and ensure adherence to SOPs, while delivering exceptional guest experiences at

Qualifications

• High school diploma or GED with 4 years experience in guest services/front desk.
• Or 2-year degree plus 2 years experience in guest services/front desk or related area.

Responsibilities

• Lead and manage Bell Staff, Switchboard, Guest Services and Front Desk daily operations.
• Set performance expectations, monitor progress, and recognize team achievements.
• Ensure guest satisfaction and financial performance aligned with SOPs and standards.
• Develop and maintain collaborative relationships across departments to deliver service excellence.

Skills

Leadership

Staff supervision

Guest services

Front desk operations

Communication

Financial management

Education

High school diploma or GED

2-year degree in Hospitality/Business Admin

Job description

St. Regis Hotels & Resorts in Muscat, Oman, is seeking a Senior Front Office Manager to oversee all front office functions.

Based at Al Mouj, this full-time management role focuses on guest arrival and departure, bell staff, switchboard, guest services, and the front desk, with emphasis on service excellence and financial performance. The successful candidate will lead a team, develop goals, manage daily operations, and ensure adherence to SOPs, while delivering exceptional guest experiences at