Guest Experience Lead - Front Office Assistant Manager

St. Regis; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

St. Regis Oman in Muscat seeks a Front Office support leader to assist the Front Office Manager in administering front office functions and supervising staff. The role covers Bell/Door, Switchboard and Guest Services/Front Desk, ensuring smooth check-in/check-out and high guest satisfaction.

The successful candidate will lead by example, nurture collaboration, and work with management to drive service standards and departmental performance in a luxury hotel environment.

Qualifications

• Has a high school diploma or GED; 2 years experience in guest services/front desk or related area.
• A 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major is preferred; no work experience required.

Responsibilities

• Assist Front Office Manager in administering front office functions and supervising staff.
• Lead and supervise Bell/Door, Switchboard, and Guest Services/Front Desk teams.
• Ensure efficient check-in/check-out processes and high guest satisfaction.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Handle complaints and resolve conflicts to improve service performance.

Skills

Leadership

Communication

Guest relations

Team supervision

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related field

Job description

St. Regis Oman in Muscat seeks a Front Office support leader to assist the Front Office Manager in administering front office functions and supervising staff. The role covers Bell/Door, Switchboard and Guest Services/Front Desk, ensuring smooth check-in/check-out and high guest satisfaction.

The successful candidate will lead by example, nurture collaboration, and work with management to drive service standards and departmental performance in a luxury hotel environment.