Hotel Quality Assurance & Guest Experience Leader

St. Regis; Muscat; On-site; OMR 20,000 - 31,000; Full time

Job summary

The St. Regis Oman in Muscat seeks a Quality Assurance leader to implement comprehensive quality processes aligned with the brand and guest expectations. This role focuses on continuous improvement, employee satisfaction, and strong support for change at the property level.

You will champion the Quality function, coach leadership teams, and oversee audits to ensure adherence to standards while driving measurable improvements in guest experience and operational quality.

Qualifications

• Degree in Business Administration, Hotel and Restaurant Management, or related major.
• 2-year degree plus 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

• Coaches managers on Total Quality Management leadership.
• Conducts monthly audit to ensure compliance with company and brand standards.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Assists with regional and/or company-wide implementation of company best practices.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Skills

Total Quality Management

Leadership

Audit

Quality metrics

Education

2-year degree in Business Administration / Hotel and Restaurant Management

4-year bachelor's degree in Business Administration / Hotel and Restaurant Management

Job description

The St. Regis Oman in Muscat seeks a Quality Assurance leader to implement comprehensive quality processes aligned with the brand and guest expectations. This role focuses on continuous improvement, employee satisfaction, and strong support for change at the property level.

You will champion the Quality function, coach leadership teams, and oversee audits to ensure adherence to standards while driving measurable improvements in guest experience and operational quality.