Front Office Team Leader: Guest Experience & Operations

Hyatt Hotels Corporation; Dhofar; Vor Ort; OMR 5.600 - 10.000; Vollzeit

Zusammenfassung

Hyatt Hotels Corporation seeks an experienced Front Office Supervisor to lead guest services operations at our Oman property. You will supervise front desk activities, ensure service standards, and train staff to deliver exceptional hospitality.

Responsibilities include managing reservations, coordinating with departments, handling guest concerns with professionalism, and maintaining smooth nightly operations while promoting Hyatt’s brand and culture.

Qualifikationen

• Minimum 2- 3 years of experience in a front office or guest-facing supervisory role.
• Knowledge of Opera PMS or similar hotel systems preferred.
• Excellent problem-solving abilities and guest service mindset.
• Ability to remain calm and efficient under pressure.
• Strong organizational skills and attention to detail.
• Willingness to work flexible shifts, including night shifts, weekends, and public holidays.
• Good knowledge of hotel standards, policies, and safety procedures.
• Strong interpersonal and communication skills in English.

Aufgaben

• Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your work environment and make sure it is tidy and well maintained.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Employee Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instructions given by your supervisor.
• Maintains current information regarding reservation systems, lost and found, guest complains and all policies and procedures for the efficient operation of the Front Office.
• Handles guest complains to the satisfaction off all parties.Notifies the Front Office Manager, Duty Manager or Director of Rooms if assistance is required.
• Registers and assign room to arriving guests with and without reservations ensuring that registration cards are correctly completed giving required information.
• Pre-register arriving guests when conceivable.
• Handle CIP, VIP and VVIP guest in accordance with the Standard Operating Procedure.

Kenntnisse

Front office supervision

Guest service

English communication

Tools

Opera PMS

Jobbeschreibung

Hyatt Hotels Corporation seeks an experienced Front Office Supervisor to lead guest services operations at our Oman property. You will supervise front desk activities, ensure service standards, and train staff to deliver exceptional hospitality.

Responsibilities include managing reservations, coordinating with departments, handling guest concerns with professionalism, and maintaining smooth nightly operations while promoting Hyatt’s brand and culture.