Guest Experience Concierge

IHG Hotels & Resorts; al-Wusta; On-site; OMR 6,700 - 13,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

IHG Hotels & Resorts in Oman is seeking a Guest Experience Specialist to ensure seamless transactions, warm welcomes, and tailored recommendations. You will handle payments, assist with check-in/check-out, and be a trusted contact for guests, including rewards members.

Fluency in the local language is preferred, with strong communication, problem-solving, and basic computer skills to support a memorable guest stay at Crowne Plaza properties.

Qualifications

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Communication

Problem-solving

Local language fluency

Literacy & tech skills

Job description

IHG Hotels & Resorts in Oman is seeking a Guest Experience Specialist to ensure seamless transactions, warm welcomes, and tailored recommendations. You will handle payments, assist with check-in/check-out, and be a trusted contact for guests, including rewards members.

Fluency in the local language is preferred, with strong communication, problem-solving, and basic computer skills to support a memorable guest stay at Crowne Plaza properties.