Guest Experience Concierge - Front Desk

IHG Hotels & Resorts; As Sudiyah; On-site; OMR 820 - 1,230; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Office Receptionist in As Sudiyah, Oman. This role involves greeting guests, conducting check-in and check-out processes, and ensuring guest satisfaction throughout their stay. The ideal candidate will have at least 1-year experience in a similar role and be fluent in English.

Responsibilities also include managing room rates, conducting administrative tasks, and adhering to hotel operation standards. This position is designated for Saudi nationals as part of compliance with Saudi Labour Law and Vision 2030 Saudization program.

Qualifications

• At least 1-year experience in a similar hotel operational setting.
• Fluent in English.

Responsibilities

• Greet guests and conduct check-in procedures efficiently.
• Recommend room upgrades and ensure guest satisfaction.
• Manage guest billing procedures and maintain a balanced cash register.
• Prepare and submit operational reports on time.
• Ensure cleanliness and operational readiness of the department equipment.

Skills

MS Office – Word, Excel, PowerPoint, Outlook

POS systems

PMS systems

CRM platforms

Education

High school diploma or equivalent

Hospitality diploma/degree from a recognized hospitality school

Job description

IHG Hotels & Resorts is seeking a Front Office Receptionist in As Sudiyah, Oman. This role involves greeting guests, conducting check-in and check-out processes, and ensuring guest satisfaction throughout their stay. The ideal candidate will have at least 1-year experience in a similar role and be fluent in English.

Responsibilities also include managing room rates, conducting administrative tasks, and adhering to hotel operation standards. This position is designated for Saudi nationals as part of compliance with Saudi Labour Law and Vision 2030 Saudization program.