Guest Experience Lead — Team Mentorship

IHG Hotels & Resorts; ad-Dachiliyya; On-site; OMR 11,535 - 17,302; Full time

Benefits offered by this job

Competitive salary

Wide range of benefits

Uniform provided

Room discounts

Training opportunities

Comprehensive wellbeing framework

Job summary

IHG Hotels & Resorts is seeking a passionate Guest Experience Supervisor in Oman, ad-Dachiliyya. The role involves overseeing a team of guest service agents to enhance guest satisfaction and ensures high standards of service are met.

Successful candidates will have a minimum of 2 years of experience in hotel guest services and strong leadership skills. We offer a competitive salary, extensive benefits, and training opportunities to support your career growth.

Qualifications

• Minimum 2 years experience in a hotel guest service role.
• Strong communication skills to engage with guests and team members.
• Exceptional problem-solving abilities for guest concerns.
• Proven leadership skills to motivate your team.
• Attention to detail for high standards of service.
• Ability to work flexible shifts, including weekends.

Responsibilities

• Supervise a team of guest service agents.
• Manage guest requests and preferences efficiently.
• Collaborate with departments for seamless operations.
• Train and motivate staff for service excellence.
• Implement strategies to enhance guest experience.
• Assist with administrative tasks for accuracy.

Skills

Communication skills

Problem-solving skills

Leadership skills

Attention to detail

Job description

IHG Hotels & Resorts is seeking a passionate Guest Experience Supervisor in Oman, ad-Dachiliyya. The role involves overseeing a team of guest service agents to enhance guest satisfaction and ensures high standards of service are met.

Successful candidates will have a minimum of 2 years of experience in hotel guest services and strong leadership skills. We offer a competitive salary, extensive benefits, and training opportunities to support your career growth.